Partner spotlight: An interview with Artefact on Amazon Marketing Cloud
11/20/2021 | 09:34am EST
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Interview of Thomas Faure - Consulting Director - Data and digital marketing, eCommerce Lead at Artefact
Amazon Ads: What's Artefact's approach to Amazon Marketing Cloud (AMC)?
Thomas Faure: "Advising on brands' e-retail strategies and helping them sell online more effectively has been one of our top strategic objectives over the past years, especially during the COVID-19 period. Collaborating with Amazon Ads, and AMC specifically, is a big step forward in leveraging multiple signal sources and forming new insights to fuel both marketing and category management.
AMC is an important asset for Artefact and our clients for three main reasons:
Providing access to Amazon Ads event-level signals such as engagement and ad-attributed sales. This allows us to build deeper analysis to help inform retail media activation and improve return on ad spend (ROAS).
Enabling the mix of first-party data sets with Amazon Ads signals in a privacy-safe environment. This helps us better understand brand customer behaviours across the shopping journey, and adapt marketing strategies accordingly.
Supporting the option to onboard beyond just marketing data sets. This helps us to progressively address additional use cases on topics such as sales and product cost structure.
At Artefact, we harness our AMC expertise to deliver quick and actionable data-driven insights to brands. For example, over the last few months, we have supported a major entertainment company who's eager to adapt and optimise its media investment to support new product launches. We were tasked to define what the ideal media format and audience mix should be to maximize business impact out of their Amazon DSP investment. With AMC, we were able to:
Analyse the campaign recency to help ensure optimal performance
Understand the frequency capping impact on sales by audience segments
Amazon Ads: What's your recommendation for an advertiser who is getting started with AMC?
Thomas Faure: "We recommend a four-step approach:
At Artefact, we support brands to activate AMC instance and facilitate the aggregation of different datasets including Amazon Ads signals and advertisers' first-party datasets. In addition, data quality assessment is strategic to ensuring input relevancy and later analysis consistency.
Map use cases:
Depending on brand's business context and challenges, different analysis can be run through AMC. Artefact have built a library of use cases on audience, measurement and operations. This allows us to quickly prioritise relevant projects based on brand's needs.
Test and learn: We recommend a super agile approach, by starting with basic use cases on small scale (e.g. one brand/product type x one country), learn from it, make optimisation and quantify business impact. This step can help us quickly capture learnings and identify use cases that can be scaled.
Scale: Leveraging insights from step three, scaling enables Artefact and brand teams to deploy a wider scope of use cases and utilise them to further augment business impact for a broader set of products and countries."
Amazon Ads: What unique tactics do you use or have you discovered in your time working with AMC?
Thomas Faure: "To succeed in working with AMC, we recommend brands to pay attention to the following areas:
Skills - Build a hybrid team composed of business personnel who understand the brand strategy, media experts managing advertising campaigns and data analysts with tech competencies.
Organisation - Adopt an agile methodology by working in sprints to quickly get learnings out of the initial AMC use cases, review them with the advertising team, test their efficiency and scale for broader adoption and optimisation.
Data - Onboard all relevant first-, second- and third-party data sets to explore new use cases using richer signals
Tech - Apart from using the standard instructional queries, also build your own query library to enable easy repeat usage and scaled application at all campaigns and countries."