Banco Santander Brasil S A : 4Q21 Earnings Release

EARNINGS

R E L E A S E

4TH QUARTER OF 2021

(BR GAAP)

HIGHLIGHTS

Through the evolution and transformation of our business, we reached 53.4 million customers on our platforms in December 2021, including 8 million loyal customers, which represents a year-over-yearincrease of 32%. We added over 780k new customers in December, and in the quarter, we highlight the acquisition record of 1.1 million new customers during the month of November

In 2021, Profitability (ROAE) hit 21.2% for the year, with managerial net profit totaling R$ 16,347 million over the period, including R$ 3,880 million in 4Q21

In a story of profitability achievement and value generation for

our shareholders, we were recognized as the Best Bank in Brazil in 2021 by The Banker magazine, in addition ranking among the country's top 10 Best Companies to Work For, according to GPTW 2021. During this period, we were also named the Most Sustainable Company by Época Negócios 360º and included on Fortune magazine's Change the World list

FINANCIAL

HIGHLIGHTS

	LOAN PORTFOLIO
ROAE	R$ 462,749
21.2%	million in Dec/21
Highlighted by the Retail
in 2021	and Consumer Finance
Managerial Net Profit	portfolios
of R$ 16,347 million in	EXPENSES
the year
Supported by the expansion	+3.9% YoY
Efficiency ratio
of our customer base,
stronger loyalty, and increase	reached 35.3% in
2021
transactionality

TOTAL REVENUES

+10.1% YoY

Good performance on net interest income and fees

ALLOWANCE FOR LOAN LOSSES

+10.3% YoY

Cost of credit was 2.7% in the year compared to 2.8% in 2020

CONFERENCE CALL | February 02nd, 2022 | 10 a.m. (BrT) - 8 a.m. (NYT)

It will be held in English with simultaneous translation into Portuguese English [phone]| Portuguese [phone]| Password: Santander WEBCAST (ENG) https://choruscall.com.br/santander/4q21.htm

WEBCAST (PT) https://choruscall.com.br/santander/4t21.htm

INVESTOR RELATIONS	[e-mail]	[phone]	FAQ www.santander.com.br/faq	1

EARNINGS

R E L E A S E

SÉRGIO RIAL,

Chairman of the Board

Directors of

SANTANDER BRASIL:

"At Santander, we were the protagonists of one of the most remarkable business transformation and evolution stories, having tripled the Bank's size and rewriting our culture into something truly unique, impossible to replicate. Our flame reaches far and wide, and over the last few years, we have invited numerous people to join our story.

We demonstrated that we were capable, despite significant uncertainties in the macro environment. We were contrarians on countless occasions, when most were betting in the opposite direction. We pioneered the NPS in the industry, as we sought to alleviate our customers' pain and better understand their needs. We journeyed across the length and breadth of our country, expanding our physical channel into rural areas and reaching out to our plural society, and we bolstered our digital channels, bringing unique experiences to market.

At the same time, we acknowledge and embrace our responsibility to develop the country in all its dimensions. We think big. Here, results always speak louder than words, and we have delivered consistent profitability to our shareholders yet again. All of this while developing our people, all of whom are protagonists in the process of becoming their best selves, tirelessly pursuing growth.

If a single flame can accomplish everything, then 48,000 flames are capable of accomplishing infinity... I never had any doubts, and I remain absolutely convinced that this is the place to be!"

MARIO LEÃO, CEO of

SANTANDER BRASIL:

"We have begun a new chapter in our story. We will pursue the continuous growth of our business by balancing a focus on providing the best experience for customers with the creation of value for shareholders and, above all else, by remaining committed to the country's and society's development.

I couldn't be more energized to be the Best Consumer Company in Brazil - a company that is available to our customers at any time and on any day, and that delivers a unique, comprehensive, and multi-channel experience. I believe in a Santander that innovates broadly, and as such, we will reinvent how we communicate with customers, with flames focused on service.

We will continue to play a leading role in our agenda of societal development, engaging with all of Brazil while keeping an eye out for opportunities. We have created and will continue to enhance the best talent pipeline in the industry, leveraged by a determined team and acting as the protagonist of this transformation.

We are Santander, a company that learns to fly, high above the clouds and, most importantly, with each customer always at the core."

Everything works out when you want it to

Sérgio Rial

INVESTOR RELATIONS	[e-mail]	[phone]	FAQ www.santander.com.br/faq	2

ConfidentialRESULTS

STRATEGY

"Customer Chair", 2020

Santander Brasil administrative headquarters

OUR	ACCOUTING AND MANAGERIAL	ADDITIONAL INFORMATION
SHARES	RESULTS RECONCILIATION

ST	CUSTOMERS
Through a customer-centric strategy,
our ambition is to be The best
consumer company in the country. In a
Brazil formed by a Plural Society, we
RA	provide a national and multi-channel
financial platform, and we are
constantly striving to improve its
experience across all our service
channels, as well as to offer product
TE	and service solutions that meet all its
needs.
The attention placed on the customer
is also evidenced by our dedication to
GY	the quality of the products and
services we offer. Accordingly, we
ended the year as leaders in
satisfaction¹ among surveyed
institutions, in addition to achieving
NPS scores of 59 points overall and 69
	points among new individual
	customers².

53.4mi

the quarter, with

account

+2.7mi

52%

customers

Loyal

new customers in

are

of the active

ofcustomers in Dec/21

accounting for

are loyal

6x

digital channels

holder base

more than 70%				more
			profitable³
of the total

Total Active Customers

Loyal Customers

Digital4

Customers

million

million

million

+9% YoY

+32% YoY

+18% YoY

29.7

30.3

7.5

8.0

18.2

18.3

27.9

6.1

15.6

Dec/20

Sep/21

Dec/21

Dec/20 Sep/21 Dec/21

Dec/20

Sep/21

Dec/21

¹IPEC survey: Santander's benchmark project has been conducted by IPEC (IBOPE) since 2014, with the primary objective of gauging customer satisfaction and willingness to recommend the bank and its direct competitors ² Considering all channels in 2021 ³ Considering the last 24 crops 4 Customers who have accessed any digital channel (IB, Mobile, Way, Financial Portal, and others) in the last 31 days

INVESTOR RELATIONS	[e-mail]	[phone]	FAQ www.santander.com.br/faq	3

STRATEGY	RESULTS	OUR	ACCOUTING AND MANAGERIAL	ADDITIONAL INFORMATION
SHARES	RESULTS RECONCILIATION

CHANNELS

Through multi-channel solutions, both in the digital and physical world, we serve our customers wherever and whenever they want, always providing personalized and human service.

We have made strides in integrating our four service channels (physical, digital, remote, and external) to ensure a unique experience and, above all else, guided by the country's development.

DIGITAL

Our digital platform has evolved into a critical tool for acquiring customers and fostering their transactionality. We added 554,000 new accounts in December, with 17%¹ of those being from unbanked customers, demonstrating our commitment to society. As a result of our service quality being recognized, 52% of digital customers purchase a basket of services during their onboarding process. Simultaneously, with an eye toward efficiency, we are constantly working to reduce our cost of serving, which currently stands at R$ 26.00 per month (-18% YoY).

PHYSICAL

We continue to pursue our countryside expansion strategy, aiming to capitalize on opportunities in a plural society within a continent-sized country. We are expanding our footprint into strategic regions, particularly the Midwest, North, and Northeast, which have the fastest GDP growth and highest credit demand. Through Prospera Santander Microfinance, we encourage entrepreneurship, with 119 stores and a loan portfolio of R$ 1.9 billion. Additionally, we promote agribusiness with a R$ 25.9 billion portfolio². Thanks to these initiatives, our revenues in strategic, agricultural, and industrial hub regions increased by 17% YoY.

BANK TO GO

With an eye on the opportunities presented by the flow of people and customers through our stores, we have introduced Bank to Go, a new, modern, and digital service concept. We are looking to seize business generation opportunities arising from the monthly flow of over 15 million people through our stores, of which 50% are non-customers. This new model is already in place in 60% of stores, revolutionizing customer service by increasing the mobility of our managers, who will be able to solve problems and offer products that meet customer needs more quickly through the use of tablets. In turn, this will allow us to boost our service efficiency, optimization and agility.

REMOTE

With the implementation of SX Negócios, we have redefined our model, moving away from a call center and toward a business channel. We have built a robust platform for capturing new business, processing over 25 million support requests per month, 4.6 million of which are handled by human service, and, just as important, generating new product and service sales on a recurring basis.

¹ Considering anual average ² Febraban portfolio, considering credit, Agro bond + Rural CDI

INVESTOR RELATIONS	[e-mail]	[phone]	FAQ www.santander.com.br/faq	4

Confidential	RESULTS	OUR	ACCOUTING AND MANAGERIAL	ADDITIONAL INFORMATION
STRATEGY	SHARES	RESULTS RECONCILIATION

CARDS

Total card turnover hit R$ 306

billion in 2021 (+26% YoY), aided

by a record

level

of credit

turnover

(+28%

YoY), reflecting

thestrong growth

of our active

customer

base, whichexpanded

by 18% in the period, with95% of

new acquisitions

consisting of

existing

customers who

were

already

account

holders

and

possess

a betterrisk profile.

Following a strategy of attracting new customers by offering solutions tailored to their specific profiles. We launched several key products, most markedly the SX Card, which reached 6 million in sales in 2021, and the partnership with Amex, targeting high-income individuals.

In the digital world, we underscore our partnership with Samsung Pay, through which we created a new acquisition channel that leverages a large partner's user flow and enables automatic card registration within the app.

We also introduced the MEI card, which is exclusively aimed at micro-entrepreneurs.

Finally, with the environment in mind, we accelerated the transition of Santander cards to recycled PVC.

REALSTATE

R$ 21.1 billion

in real estate loan origination in 2021 (+29% YoY), record pace.

Individual real estate loans increased by 22% in the year, hitting

R$ 53.2 billion.

To expand our customer base and offer products that meet their needs, we launched Off-Plan Financing, which provides financing during the projects' construction phase.

We are the market leaders among private-sector banks through UseCasa (home equity), with a market share¹ of 24% and origination volume growing by 18% over the last 12 months.

With a steady focus on improving the customer experience, we have streamlined the product acquisition process by increasing digitalization and shortening the lead time for our products, such as UseCasa, which is now executed in up to 10 days.

As a result, our products received high 83 NPS scores.

¹ Source: Abecip, as of November 2021

INVESTOR RELATIONS	[e-mail]	[phone]	FAQ www.santander.com.br/faq	5