Significant improvements experienced in first month.
Response times reduced by 1000%
Customer Satisfaction improves 12%
Slinger Bag has experienced rapid growth over the past three years and now has in excess of 40,000 consumers using Slinger Bag products across the
In recently reviewing service levels, Slinger Bag discovered response and issue resolution times had significantly increased to levels that were no longer acceptable to the brand or its US based customers.
Through accessing the Business Processing Outsource (BPO) platform operated by ArenaCX, Slinger Bag identified HelpSquad as the appropriate service partner to provide Level 1 servicing to all of its
Following a period of intense training, the month one results of this partnership have improved customer response times across the average of 1,100 tickets raised by our customers each month, by an incredible 90%.
"When Slinger Bag reached out to us," said
"We have been thrilled for the opportunity to work with Slinger Bag," says
Mike Ballardie, CEO of
About Connexa Sports Technologies:
Connexa Sports a leading connected sports company delivering products, technologies, and Sport-as-a-Service across a range of sport verticals. Connexa’s mission is to reinvent sports through technological innovation driven by an unwavering focus on today’s sports consumer.
Contact Information:
investors@connexasports.com
www.connexasports.com
Forward-Looking Statements
Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements.
Actual results could differ materially from those anticipated in forward-looking statements for many reasons, including the factors described in “Item 1A. Risk Factors” in our 10-K filing as of September 14, 2023 and our ability to continue as a going concern. Accordingly, you should not rely on these forward-looking statements, which speak only as of the date of this press release. You should, however, review the factors and risks we describe in the reports we will file from time to time with the SEC after the date of this press release.
In addition, statements such as “we believe” and similar statements reflect our beliefs and opinions on the relevant subject. These statements are based on information available to us as of the date of this press release. And while we believe that information provides a reasonable basis for these statements, that information may be limited or incomplete. Our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review of, all relevant information. These statements are inherently uncertain, and you are cautioned not to rely unduly on these statements.
Although we believe the expectations reflected in the forward-looking statements were reasonable at the time made, we cannot guarantee future results, level of activity, performance or achievements. Moreover, neither we nor any other person assumes responsibility for the accuracy or completeness of any of these forward-looking statements. You should carefully consider the cautionary statements contained or referred to in this section in connection with the forward-looking statements contained in this press release and any subsequent written or oral forward-looking statements that may be issued by us or persons acting on our behalf.
Source:
2023 GlobeNewswire, Inc., source