A proposed class action suit has been launched against
According to a claim filed in a
In response to Wednesday's announcement of the suit, filed
"
According to the suit, which hasn't been certified as a class action, its proposed representative plaintiff suffered through years of inconvenience and anxiety as a consequence of the breach, which occurred at a call centre in
It says Dell tech support collected and stored information about the plaintiff, including service history, warranty information and model numbers as well as personal information, after he sought assistance with his computer.
It says he began to get harassing calls from individuals claiming to be Dell employees, starting in
After taking steps to get Dell to deal with the problem to his satisfaction, the man filed a complaint in
The OPC reported earlier this year that the man had a well- founded complaint. It also uncovered additional detail about how the breach occurred.
In the meantime, according to the statement of claim, the plaintiff "received five to 10 scam calls per day, seven days a week, at all hours (from
"The calls would wake (him) from sleep, and constantly interrupt his life. (He) was eventually left with no option but to change his work phone number used by countless clients, work contacts and employers."
After the phone number changed, the suit claims its main plaintiff began to get numerous emails per day requesting that he call a number to resolve a Dell computer issue.
"(He) continues to suffer anxiety and distress over the materially increased risk of identity theft, being the target of additional scams, and further cybercrime," the claim says.
His lawyers are asking the court to recognize him as a representative for other Canadian customers of Dell that were affected by the 2017 breach,
The Wagners law firm in
The suit doesn't specify how much money the plaintiffs should get, but asks the court to award damages for breach of privacy and negligence and other compensation.
The defendants named in the suit are
The federal privacy commission said in a
One of the complainants, who the OPC didn't identify by name, fit the description of the law suit's plaintiff. The other case involved calls received by a complainant and her father, starting in
"At the time of the complaints, Dell used a service provider to deliver support for its customers in a call centre located in
It added that "Dell is unaware what information was disclosed in the
The report also concluded that certain safeguards "were insufficient given the sensitivity of the personal information at issue.
"We also found that Dell failed to adequately investigate the circumstances of the
However, the privacy office said Dell made numerous changes in response to its recommendations and it considered the matter resolved.
This report by
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