Smoothflow Cloud Deployment on Amazon Web Services Enhances Scalability
March 13, 2019 at 08:08 am EDT
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Duo World Inc. announced for customers globally that its www.smoothflow.io cloud subscription offering is hosted on world-class infrastructure operated and managed by “Amazon Web Services” (“AWS”). The Smoothflow application, which powers automation for customer engagement, now auto scales to handle millions of requests in unpredictable workloads. Smoothflow is a remarkable tool that allows businesses to develop and deploy conversational automation for chats by dragging and dropping activities without having to write a single line of code. Smoothflow now has the power to run conversational automation close to where customer interaction takes place. This is facilitated with multi-region replication features for both data and computing, along with the high levels of infrastructure security compliance with SOC1, SOC 2, and SOC 3.
Duo World, Inc. is an information technology and software solutions company. The Company specializes in communication and collaboration platforms for customers who require any form of engagement with their clients, including customer life cycle management, customer care, and contact center management. It provides a complete on-premises as well as cloud system to deliver a customer service experience. The Company's products include Facetone, which is a communication and collaboration platform that provides operating on-premise or cloud-based private automated branch exchange (PABX), interactive voice response (IVR) or call center or call center; Smoothflow, which is a tool that allows to develop and deploy conversational automation to be conducted by machines without human intervention; and DialDesk, which is a software-as-a-service (SaaS) contact center software which caters the Small and medium-sized enterprise (SME) segment of the market with its cloud based platform.
DUO WORLD, INC. 
