The Chairman of
Addressing shareholders at the 33rd annual general meeting (AGM), Nkontchou said he became Chairman of the
"We offered our support in numerous ways to customers, employees, communities, health authorities and governments. Through our multiple distribution channels and the substantial investments in technology, we were able to offer a seamless continuity of service.
"We are intent on growing our business and will remain at the forefront of trade, payments, remittances and financial inclusion by continually leveraging on technology and appropriate partnerships," he said.
Also speaking, the Chief Executive Officer,
"We will be driving our execution momentum agenda towards utilising these investments to deliver revenue expansion and the generation of long-term growth and return of capital for the company and its shareholders," Ayeyemi said.
Shareholders applauded the group's progress in 2020 and how it rose to the challenging environment. Profit for the year at ETI, the holding company, was
"With our technology investments over the years, we were prepared and ensured that we steadfastly provided our customers with 24/7 access to their financial services' needs.
"For example, our call centres were open, and Rafiki, our artificial intelligence (AI) self-help bot, supported routine banking services. Our full suite of banking services remained available on all our digital platforms: mobile, online, Omni Plus and Omni Lite," the group said.
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