An integral part of the eGain Knowledge Hub and powered by Generative AI, AssistGPT is a comprehensive zero-code tool that helps automate the knowledge management lifecycle. An AI Console allows administrators to define controls and guard rails for the use of generative AI, manage prompts, and orchestrate Gen AI with other AI technologies in the enterprise.
With pre-built connectors to CCaaS, AssistGPT for CCaaS is available at the marketplaces of leading providers such as Cisco, Amazon Connect, Avaya, Genesys, Five9, and
“AssistGPT makes life easy for knowledge managers and authors, while unleashing operational value to the business,” said
More Information
- eGain at Enterprise Connect
- Booth #412,
AI Innovation Zone , Expo Hall
- Booth #412,
- Breakout session info and location
- Topic: The Best Use Cases for Generative AI in Customer Service
- Date and Time:
March 26, 2024 ,2:15 to 2:40 pm - Location:
Enterprise Case Studies Theater
- eGain Connectors to CCaaS
- eGain Knowledge Hub for Genesys
- eGain Knowledge Hub for Cisco Webex Contact Center Enterprise
- eGain Knowledge Hub for Amazon Connect
- eGain Knowledge Hub for Avaya
- eGain Knowledge Hub for Five9
- eGain Knowledge Hub for
Talkdesk
About eGain
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
Media Contact
408 636 4514
press@egain.com
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of
Source:
2024 GlobeNewswire, Inc., source