When I speak to customers, I hear how the pandemic has changed the way we all work. Working from home (WFH) is the new norm. While this new normal poses many challenges, it is imperative that enterprise IT managers ensure that the right infrastructure and connectivity are available to meet an evolving business landscape.

Another prominent feature of the recent past is the increasing adoption of software-as-a-service (SaaS)-styled applications-largely due to inherent benefits of SaaS that help make enterprises more agile and that facilitate the process of digital transformation.

In a recent press release, Gartner analysts suggest that software as a service (SaaS) 'is forecast to reach $122.6 billion in 2021[i].' As that number grows, the user experience associated with SaaS interactions similarly grows in importance. Each employee, customer or partner expects a positive user experience whenever engaging with your company's online presence. The quality of that user experience can be demonstrated in a variety of real-world ways. As an employee working remotely you want to seamlessly connect to a video conferencing and collaboration service such as Zoom with minimal latency and no degradation of service. That connection should never drop in the middle of a call. Or think of the time it takes to upload a file to SharePoint. It should not be painfully long.

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Getting to resilient, high-performing internet access

Achieving a consistently high-quality user experience requires a resilient and high-performing internet access. Why are these considerations so critical? Resiliency ensures that there is redundancy and no interruption of internet access. High performance, low-latency connectivity ensures that the user experience remains positive.

Whether deploying applications to optimize performance or distributing data to connect and exchange traffic with resources deployed at the edge, you need reliable internet access. Coupled with the expectation from your enterprise stakeholders for increased agility and performance-and the constantly expanding need for faster access-the need for a resilient, high-performing and convenient way to access the internet is increasingly paramount.

Within this context, there is growing pressure to rapidly innovate to keep up with the competition. Your global audience, both internal and external, expects everything to be delivered instantly. That demand for speed is coupled with an expectation by every business function for superior agility and performance. Internet access is a critical component of your IT strategy and Equinix® Connect provides a foundation to deliver on those expectations.

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Equinix Inc. published this content on 10 June 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 10 June 2021 08:45:01 UTC.