Sustainability
Transformation
Plan (STP)
Enhanced Customer Experience
Chuck Caisley
STP Workshop - January 2021
Public
Discussion Topics
STP and Related Benefits Overview
STP Customer Strategy & Near-Term Priorities
STP Vision of Customer Experience
Continuous Delivery Model
Summary
2 STP Workshop - January 2021 Public
What is Evergy's Sustainability Transformation Plan?
Evergy's five-year strategic plan accelerates work on creating a forward-thinking, customer-centricand sustainable energy company
Focused on additional decarbonization, grid modernization, improved customer experience and cost competitiveness
Positions the company to increase operational efficiencies, optimize capital allocation and deliver attractive investment opportunities
3 STP Workshop - January 2021 Public
Stakeholder Benefits from the STP
CUSTOMERS
- Maintains Affordability
- Capital investments targeted to enable long-term and sustainable cost savings of an expected ~25% non-fuel O&M reduction by 2024
- Significant fuel and purchase power savings of ~$145M from 2019 through 2024
- Improves Customer Experience
- Enables automated outage communications
- Expands digital communications, transactions and customer self-service options
- Modernizes rate structures to offer additional rate options tailored to different types of residential customers
- Improves Reliability & Resiliency
- Capital investments in grid automation, data handling and analytics capabilities and communications infrastructure to improve grid reliability, reduce restoration times and increase overall grid resiliency
4
COMMUNITY
- Provides Regionally Competitive Rates
- Cost savings minimize rate increases over the period of the plan and is expected to improve regional rate competitiveness
- Enhances Economic Development
- Job creation as a result of investments in grid modernization projects and renewable generation
- Investments in renewable energy and grid modernization will help attract companies by improving cost competitiveness, reliability and overall sustainability
- Honors Community Commitments
- Maintains Evergy's 'People First' culture
- No merger-related involuntary layoffs
- Maintains local control and current community involvement and investments
- Honors existing regulatory agreements while providing a safe work environment for employees and meeting the needs of customers
ENVIRONMENT
- Delivers Cleaner Energy
- An Integrated Resource Plan that builds on Evergy's focus on sustainability with increased investment in renewable energy, including solar energy, and battery storage and expanded energy efficiency programs
- Pursues legislative and regulatory policy changes that would allow for more rapid decarbonization through accelerating retirement of coal plants
- Investments in grid modernization will enable easier access to and development of distributed generation and customer facing grid-edge technology
- Engages Stakeholders
- A robust process to engage our customers, regulators, employees and shareholders in Evergy's transformation to a low-carbon, resilient utility
STP Workshop - January 2021
Public
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Evergy Inc. published this content on 19 January 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 19 January 2021 15:51:00 UTC