• So far 9,400 natural catastrophe claims declared
  • Estimated gross claims expenditure: € 125 m
  • Lump-sum payments for immediate assistance

Cologne - Although the flood levels in the regions affected in the south, north and east of Germany are decreasing, the overall extent of the natural catastrophe is not yet fully measureable. Meanwhile (reporting date June 24) the companies of the Generali Deutschland Group including, among others, Generali Versicherungen, AachenMünchener and CosmosDirekt, have received about 9,400 declarations of natural catastrophe claims. The experience from the years 2002 and 2010 shows that in general the average expenditure for this kind of flood claims ranges between € 8,000 and 10,000. All in all the Group currently assumes that the claims expenditure will amount to approx. € 125 m (gross before reinsurance).

"The highest priority for all companies of the Generali Deutschland Group is to help our customers in this difficult situation as fast as possible, in an uncomplicated manner and in their interest", says Dietmar Meister, Chief Executive Officer of Generali Deutschland Holding. Therefore, in the case of accumulation events such as the current flood, part of the 85 fieldstaff employees of the claims management company Generali Deutschland Schadenmanagement is concentrated in the affected regions. Thus a crisis centre was established immediately after the flood in the town of Gera. Meanwhile this centre has been transferred from Gera to Leipzig in order to coordinate the necessary operations in the greater areas of Dresden, Leipzig, Gera, Magdeburg and Halle. More operating centres for the registration of claims have been established in Bavaria, Baden-Württemberg and north Germany. Thanks to the concentration of claims adjustors directly in the affected regions, more than 95% of the missions for local claims inspections have already been carried out or the appropriate appointments have been made.

"Claims are registered locally without delay. This means we give our customers help and advice with regard to all problems people have in connection with this bad experience for them. The most important thing is to initiate the necessary drying measures immediately and to avoid the accumulation of mould, which represents a health risk. The claim is assessed, in the case of bigger buildings also with the help of external experts. We try to calculate the damage amount as quickly as possible so customers know what they can expect", Roland Stoffels, executive manager of Generali Deutschland Schadenmanagement Gesellschaft explains the work done in the regions concerned.

Fast help is also provided by the Generali Deutschland subsidiaries AachenMünchener and Generali Versicherung who pay to every customer an immediate lump-sum amount of € 1,000 in order to ensure the basic needs of those having suffered a damage. That payment will then be set off against the total amount of damages.

"Our customers having suffered a damage are glad to accept the immediate lump-sum assistance provided by us", explains Roland Stoffels. How important the lump-sum help can be in the case of an emergency is illustrated by the example of a young family who was able to buy a new washing machine without any problems and to wash the totally dirty clothes of their children. "These are the moments in which the claims adjustors are particularly glad to do their job because they can help customers directly", Stoffels continued.


Information for customers:
The claims service centres of the Generali Deutschland Group are at the disposal of customers for claims declarations. Customers should describe the damage suffered as detailed as possible in order to allow targeted measures to be taken.

Generali Versicherungen
Claims hotline: 0800 848 848 848
More information on the Internet at:
www.generali.de/online/portal/geninternet/content/826716/337432

AachenMünchener
Claims hotline for east Germany and Bavaria: +49 911 1336-1793
Claims hotline for Baden-Württemberg: +49 711 6600-5199
Claims hotline for north Germany: 040 23772-3450 or 0221 3395-2688
More information on the Internet at:
www.amv.de/internet/amven/amven_inter.nsf/ContentByKey/JFRH-8D2DE4-DE-p

CosmosDirekt
Telephone service: +49 681 966-6666

Generali Deutschland Group
With a premium income of about € 17.2 bn and over 13.5 million customers, the Generali Deutschland Group is the second-largest primary insurance group in the German market. The Generali Deutschland Group includes companies such as Generali Versicherungen, AachenMünchener, CosmosDirekt, Central Krankenversicherung, Advocard Rechtsschutz¬versicherung, Deutsche Bausparkasse Badenia and Dialog as well as the Group-owned service providers Generali Deutschland Informatik Services, Generali Deutschland Services, Generali Deutschland Schadenmanagement and Generali Deutschland SicherungsManagement.

Contact Generali Deutschland Holding AG
Dr. Andrea Timmesfeld
Head of Corporate Communication
Tunisstrasse 19-23
50667 Cologne (Germany)

Phone: +49 (0) 221 4203-1116
Fax: +49 (0) 221 4203-3830
E-Mail: presse@generali.de
http://www.generali-deutschland.de
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