CONSOLIDATED DISCLOSURE OF NON-FINANCIAL INFORMATION

AS OF DECEMBER 31, 2023

(Pursuant to Legislative Decree n. 254/2016)

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TABLE OF CONTENTS

ADOPTED AND/OR PRACTICED, BUSINESS MODEL AND PERFORMANCE INDICATORS WITH REFERENCE TO THE FIVE TOPICS INDICATED BY THE

LEGISLATIVE DECREE 254/2016 .......................................................................................................... 25

  • 4.1 Map and legend for reading the chapter ..................................................................................... 25

  • 4.1.1 Material topics ................................................................................................................................ 25

  • 4.1.2 Risks ................................................................................................................................................. 27

  • 4.1.3 Adopted and/or applied policies ................................................................................................. 28

  • 4.1.4 Model ............................................................................................................................................... 28

  • 4.1.5 Performance indicators ................................................................................................................. 29

  • 4.2 Environmental area ........................................................................................................................ 30

  • 4.2.1 Material topics ................................................................................................................................ 30

  • 4.2.2 Risks ................................................................................................................................................. 30

  • 4.2.3 Adopted and/or applied policies ................................................................................................. 30

  • 4.2.4 Model ............................................................................................................................................... 31

  • 4.2.5 Performance indicators ................................................................................................................. 31

  • 4.3 Social area ........................................................................................................................................ 33

  • 4.3.1 Material topics ................................................................................................................................ 33

  • 4.3.2 Risks ................................................................................................................................................. 33

  • 4.3.3 Adopted and/or applied policies ................................................................................................. 33

  • 4.3.4 Model ............................................................................................................................................... 34

  • 4.3.5 Performance indicators ................................................................................................................. 35

  • 4.4 Human resources area ................................................................................................................... 36

  • 4.4.1 Material topics ................................................................................................................................ 36

  • 4.4.2 Risks ................................................................................................................................................. 36

  • 4.4.3 Adopted and/or applied policies ................................................................................................. 36

  • 4.4.4 Model ............................................................................................................................................... 37

  • 4.4.5 Performance indicators ................................................................................................................. 37

  • 4.5 Respect of human rights area ....................................................................................................... 40

  • 4.5.1 Material topics ................................................................................................................................ 40

  • 4.5.2 Risks ................................................................................................................................................. 40

  • 4.5.3 Adopted and/or applied policies ................................................................................................. 40

  • 4.5.4 Model ............................................................................................................................................... 41

  • 4.5.5 Performance indicators ................................................................................................................. 41

  • 4.6 Anti-corruption (active and passive) area ................................................................................... 42

  • 4.6.1 Material topics ................................................................................................................................ 42

  • 4.6.2 Risks ................................................................................................................................................. 42

  • 4.6.3 Adopted and/or applied policies ................................................................................................. 42

  • 4.6.4 Model ............................................................................................................................................... 42

  • 4.6.5 Performance indicators ................................................................................................................. 43

  • 4.7 Reporting on sustainable activities .............................................................................................. 44

5.

METHODOLOGICAL NOTE .......................................................................................................... 48

5.1 The reporting scope and standard ............................................................................................... 48

5.2 The reporting process and the calculation methods ................................................................. 49

5.3 GRI Content Index ........................................................................................................................ 51

INTRODUCTION

On December 6, 2014, Directive 2014/95/UE1 (also the "Directive") of the European Parliament and Council, relating to the disclosure requirements about non-financial information and diversity policies for large public-interest entities, came into force. The Directive shows the will of the community legislator to contribute to the transition to a global sustainable economy that combines long-term profitability, social justice and environmental protection, by promoting the development of companies that adopt transparent management policies oriented to achieve better performances also in non-financial aspects.

Under Italian Law, the Directive was transposed by Legislative Decree n. 254 of December 30, 2016 (also the "Decree" or the "L.D. 254/2016"), which requires for the large public-interest entities2 the publication of a consolidated disclosure of non-financial information (also the "NFI", shorthand for Non-Financial Information) which covers information - to the extent necessary to ensure an understanding of the group's activities, performance, results, and impact - related to five fields, which are: environmental, social, human resources, respect of human rights and active and passive anti-corruption topics, which are relevant, considering the activities and the characteristics of the Group. In particular the Decree, with reference to these five fields, requires at least a description of the main risks, generated or endured, any policies adopted, the related performance indicators and the business model for the management and organization of the activities (Art. 3 par. 1).

Gruppo MutuiOnline S.p.A., as a large public-interest entity, is subject to the provisions of the above-mentioned Decree, starting from the disclosure for the year ended December 31, 2017. This NFI, which refers to 2023, reports data and information related to the financial year ended December 31, 2023 and, for comparison purposes, to the financial years ended December 31, 2021 and 2022.

1 On April 21, 2021, the European Commission adopted a new proposal in the area of Non-Financial Information that changes the reporting requirements. The final text was approved on November 10, 2022 by the European Parliament and on November 28, 2022 by the EU Council. The new directive will apply to the Group from the reporting year 2024, as it is already subject to Directive 2014/95/EU.

2 As defined by Art. 1 par. 1 of the Decree

2.

LETTER TO STAKEHOLDERS

Dear readers,

The Group's activities are based on the respect of ethical principles such as legality, fairness, transparency, customer centricity, sustainability, good governance, diversity, inclusion and meritocracy. Such values are reported in the Ethical Code, which applies to employees and third parties with relations with the Group.

The Group currently has over 3,000 employees, who represent a fundamental resource for the business. For this reason, we have always promoted a culture focused on the valorization and growth of our employees, recognizing their results, and promoting a positive work environment.

The Group's commitment and focus on ESG issues also materialized through an update of the Ethical Code that makes more explicit the importance of sustainability, the preparation of an environmental policy, a sustainable procurement policy and a HR policy, addressed to employees and collaborators, as well as to customers and suppliers, and with the adhesion to the United Nations Global Compact, aimed at making the principles promoted by the organization an integral part of the Group's daily operations.

Finally, the Group is preparing for the entry into force of the Corporate Sustainability Reporting Directive, both in terms of improving and expanding the sustainability reporting and in terms of formalizing its sustainability strategies.

We hope that this report will be of interest for a better understanding of the most relevant non-financial aspects for the Group and its stakeholders.

Marco Pescarmona

Chairman of the Board of Directors

THE MUTUIONLINE GROUP

3.1

Description of the business model

Pursuant to art. 3, par. 1.a, of the L.D. 254/2016, a brief description of the business model adopted by the Group is provided below.

Gruppo MutuiOnline S.p.A. (the "Company" or the "Issuer") is the holding company of a group of firms (the "Group") with an important position - through the entities of its "Broking Division" -

in the Italian market for the online comparison, promotion and intermediation of products provided by financial institutions, e-commerce operators and utility providers (main websites

www.mutuionline.it,www.prestitionline.it,www.segugio.it,www.trovaprezzi.it andwww.sostariffe.it)and - through the companies of its "BPO Division" - in the Italian market for the provision of complex business process outsourcing services for the financial sector. Since February 2023, the Broking Division also has a significant position in the Spanish(www.rastreator.com), French

(www.lelynx.fr)and Mexican(www.rastreator.mx)markets for the online comparison and intermediation mainly of insurance products.

The Group operates through two different divisions (the "Divisions"), as described below.

The Broking Division operates in the online comparison and intermediation of products and services in Italy (main market), Spain, France and Mexico.

The activities carried out by our Broking Division are organized mainly into the following business lines:

  • (a) Credit Broking: broking of mortgage loans and consumer loans products in Italy, mainly through online channels(www.mutuionline.it andwww.prestitionline.it websites);

  • (b) Insurance Broking: online broking of insurance products in Italy, mainly motor third party liability and other motor insurance products(www.cercassicurazioni.it website);

  • (c) E-Commerce Price Comparison: comparison and promotion of e-commerce operators in Italy(www.trovaprezzi.it website);

  • (d) Telco & Energy Comparison: comparison and promotion of telecommunications and energy services(www.sostariffe.it website);

  • (e) International Markets: online comparison and brokerage of mainly insurance products in

    Spain(www.rastreator.com website), France(www.lelynx.fr website) and Mexico(www.rastreator.mx website).

The activity of the Broking Division is also carried out under the "Segugio.it" brand(www.segugio.it website), which operates in Italy as a multibrand aggregator for insurance, credit, telecommunications and energy products. Each section of the website is however managed by the product companies of the Group and the related revenues are reported within the above mentioned business lines.

Besides, subsidiary Innovazione Finanziaria SIM S.p.A. - authorized provider of placement services to the public without underwriting or warranties pursuant to article 1, comma 5, letter c-bis, of LegislativeDecree no. 58 of February 24, 1998 - operates, by means of thewww.fondionline.it website, an on-line mutual fund supermarket, addressed to Italian customers.

The BPO (acronym of Business Process Outsourcing) Division provides outsourcing and IT services mainly to the benefit of financial institutions operating on the Italian market, with a high level of specialization in its reference verticals. The BPO Division also offers a set of proprietary information technology solutions to client companies in its business areas.

The activities carried out by the BPO Division are structured into the following business lines, on the basis of the type of service rendered and/or underlying product:

(a)

Mortgage BPO: provides remote loan sales and packaging and mortgage underwriting and

closing services; this business line includes notary support services;

(b)

Real Estate Services BPO: offers real estate appraisal services and technical real estate

services for operators in the financial sector and debt collection;

(c)

Loans BPO: provides application processing and portfolio management services for

salary/pension guaranteed loans, and for business loans to companies, also assisted by a

guarantee from the State;

(d)

Insurance BPO: provides management and claim settlement outsourcing services;

(e)

Investment services BPO: provides complete operational service solutions and technology

platforms to investment and asset management companies;

(f)

Leasing & Rental BPO/IT: provides BPO services and IT core solutions for leasing and

long-term rental operators.

3.1.1

Group Size

The Issuer had an average market capitalization equal to Euro 1.1 billion in 2023. The consolidated revenues as of December 31, 2023 are equal to Euro 404,187 thousand, broken down by business lines as follows:

Years ended on

December 31,

(euro thousand)

2023

Credit Broking

43,406

Insurance Broking

33,937

E-Commerce Price Comparison

36,331

Telco & Energy Comparison

16,511

International markets

52,988

Other revenues of the Broking Division

4,949

Total revenues of the Broking Division

188,122

Mortgage BPO

33,691

Real Estate Services BPO

31,991

Loans BPO

29,043

Insurance BPO

46,158

Investment Services BPO

10,559

Leasing & Rental BPO/IT

61,713

Other revenues of the Broking Division

2,910

Total revenues of the BPO Division

216,065

Total revenues

404,187

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3.1.2

Value chain

Below we provide a simplified representation of the Group's value chain, with reference to the situation as of December 31, 2023, split for the Broking and BPO Divisions, useful for the mapping and description (in the following chapters of this document) of the risks, the operating model and the policies adopted with reference to the relevant topics pertaining to the five fields specifically required by the regulator in Legislative Decree 254/2016 art. 3 par. 1 (environmental, social, human resources, respect for human rights, anti-corruption).

The main items of the value chain of the Broking Division are:

  • - the services provided by the companies of the Broking Division, which are positioned in their respective markets (declined geographically in the countries in which the Group operates) between the providers of the various products/services - the product suppliers - and the consumers who benefit from such services;

  • - the product suppliers, such as banks, financial intermediaries, insurance companies, e-commerce and utilities operators and the related products. The revenues of the Broking Division are from the product suppliers, which benefit from the distribution and comparison services provided by the Group toward consumers;

  • - the consumers, as well as beneficiaries, of the different services provided by the companies of the Broking Division; the services offered do not entail additional costs for the consumers who, for this reason, are described as beneficiaries of the services provided by the companies of Broking Division;

-the supply of goods and services useful to the pursuit of the activities of the Group (e.g. advertising, IT systems, advisory services, utilities, etc.).

The main items of the value chain of the BPO Division are:

  • - the services provided by the companies of the BPO Division, which impact different products in their respective markets (e.g. processing services for retail mortgage underwriting). The services provided by the Group are offered on behalf and sometimes in the name of the financial institution clients;

  • - the products related to the services provided by the companies of the BPO Division;

  • - the customers who benefit from the services provided by the companies of the BPO Division, such as banks, financial intermediaries, insurance companies, etc.;

  • - the supply of goods and services useful to the pursuit of the activities of the Group (e.g. advertising, IT systems, advisory services, utilities, etc.);

  • - the massive suppliers who provide certain services to the entities of the BPO Division (e.g. public notaries, real estate appraisers, insurance experts, etc.).

3.1.3

Stakeholders of the Group

The Group recognizes the importance of ethical and social responsibility in the conduct of business and corporate activities and is committed to taking into account the legitimate interests of its stakeholders and the community in which it operates.

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Attachments

Disclaimer

Gruppo MutuiOnline S.p.A. published this content on 29 March 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 29 March 2024 14:15:01 UTC.