Hang Seng Enhances Cash Dollars Rewards and Redemptions for Customers (2 November 2021)

2 November 2021

Hang Seng Enhances Cash Dollars Rewards and Redemptions for Customers Teams Up with Trip.com to Extend Online Traveling Rewards Coverage to over 1,000

Hotel and Leisure Hotspots in HK and flight routes connecting over 5,000 cities worldwide

With more people in Hong Kong turning to staycations and other forms of local tourism as a way to enjoy a 'holiday at home', Hang Seng Bank has teamed up with Trip.com to enhance travel and leisure experiences for the Bank's credit card customers with the launch of a Cash Dollars instant redemption function for online spending.

Hang Seng Credit Card customers can now use the Trip.com website or mobile application to purchase travel and leisure-related services, including reserving rooms and staycation package offers at nearly 900 Hong Kong hotels and accommodations, buying tickets and other packages at over 150 local entertainment hotspots, and purchasing flight tickets, hotel bookings, cruise packages, event and attraction tickets worldwide. By using a designated Hang Seng Credit Card, customers can redeem Cash Dollars to offset their spending, receive an instant discount and enjoy other great additional bonuses and benefits.

The number of people taking staycations in Hong Kong recently surged to a record high and local travel is becoming a more significant part of overall online spending. The Bank's data bears out these trends, with over 200% year-on-year increase in spending at travel agencies by Hang Seng Credit Card customers in terms of expenditure in the third quarter of 2021.

Simon Yuen, Head of Personal Banking Products at Hang Seng, said: "We are continuously striving to further integrate financial services into customers' day-to-day activities and leisure pursuits. We are delighted to have teamed up with Trip.com to further expand the online diversity and coverage of our Cash Dollars rewards programme. Including travel products and services available through Trip.com's sales platform, the Cash Dollars rewards and merchant redemption network now covers over 1.4 million hotels located across more than 200 countries and territories worldwide and 2 million independent flight routes connecting over 5,000 cities around the world. We look forward to seeing our customers reap even more rewards from this latest enhancement to our rewards programme as participation in travel and tourism rebounds."

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About Hang Seng Bank

Hang Seng Bank is celebrating its 88th anniversary this year. Founded in 1933, the Bank has continually innovated to provide best-in-class,customer-centric banking, investment and wealth management services for individuals and businesses. It is widely recognised as the leading domestic bank in Hong Kong, currently serving more than 3.5 million customers.

Combining its award-winning mobile app and strong digital capabilities with a vast network of about 290 service outlets in Hong Kong, Hang Seng offers a seamless omni- channel experience for customers to take care of their banking and financial needs anytime, anywhere.

Its wholly owned subsidiary, Hang Seng Bank (China) Limited, operates a strategic network of outlets in almost 20 major cities in Mainland China to serve a growing base of Mainland customers locally and those with cross-boundary banking needs. The Bank also operates branches in Macau and Singapore, and a representative office in Taipei.

As a homegrown financial institution, Hang Seng is closely tied to the Hong Kong community. It supports the community with a dedicated programme of social and environmental initiatives focused on future skills for the younger generation, sustainable finance and financial literacy, addressing climate change and caring for the community.

Hang Seng is a principal member of the HSBC Group, one of the world's largest banking and financial services organisations. More information on Hang Seng Bank is available at www.hangseng.com.