Infosys Announces Collaboration with ServiceNow to Provide Enterprise-Level Service Management for Customers in Manufacturing Industries
September 21, 2021 at 06:04 am EDT
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Infosys announced its collaboration with ServiceNow to provide enterprise-level service management for customers in manufacturing industries. Through this collaboration, Infosys will leverage its industry cloud blueprints, part of Infosys Cobalt, and deploy ServiceNow Operations Technology Management (OTM), to support manufacturing industries as they digitize their factories, floors, and plant operations. As part of this collaboration, Infosys will harness its Enterprise Service Management (ESM) Café, built on the Now Platform, along with ServiceNow OTM, to improve resilience and availability of critical OT systems across the manufacturing landscape. This collaboration will also be extended to address the OTM, factory and operations digitization needs of customers across CPG, energy, and retail sectors. Recently, Infosys and ServiceNow collaborated with Carrier Global Corporation, the leading global provider of healthy, safe, sustainable and intelligent building and cold chain solutions, to help them achieve their goal in spinning-off from their parent company UTC. Infosys Cobalt's ESM Café helped transform Carrier's IT, HR service desk, and security operations in the established time frame. Carrier selected Infosys for its expertise in transforming legacy environments with the Now Platform, speed of execution, and ability to fast track large-scale implementations beyond IT.
Infosys Limited is an information services company, their end-to-end business solutions include:
- consulting and systems integration comprising consulting, enterprise solutions, systems integration and advanced technologies;
- business IT services comprising application development and maintenance, independent validation services, infrastructure management, engineering services comprising product engineering and life cycle solutions and business process management;
- products, business platforms and solutions to accelerate intellectual property led innovation, including Finacle TM, our banking product, which offers solutions to address core banking, mobile banking and e-banking needs of retail, corporate and universal banks worldwide;
- newer areas such as cloud computing, enterprise mobility and sustainability.
Net sales break down by market between finance (29.8%), retail and logistics (14.5), telecommunications services (12.3%), manufacturing industry (12.9%), energy and utilities (12.6%), technology (8.1%), life sciences, health care and insurance (6.9%) and other (2.9%).
Net sales are distributed geographically as follows: India (2.6%), North America (61.8%), Europe (25.6%) and other (10%).