InvoCare : FY21 Results Investor Presentation

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Positive recovery

• momentum in a year of disruption

2021 Full Year Results

28 February 2022

Agenda

only	Olivier Chretien, CEO
	FY21 Highlights
	Operations	Olivier Chretien, CEO
	Financials	Adrian Gratwicke, CFO
use	Olivier Chretien, CEO
	Strategy & Outlook
	Questions

Chief Executive Officer

Olivier Chretien

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	Appendices
				Chief Financial Officer
				Adrian Gratwicke
	Cover image: Day of the Dead, Mexico	InvoCare	Investor Presentation FY21 | 2

Team at Purslowe & Chipper, WA

onlyuse ersonalFY21 Highlights

Olivier Chretien, CEO

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FY21 Highlights: Navigating COVID

Our teams managed persistent COVID disruptions but trading impacts largely mitigated and strategic momentum maintained

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Cemeteries &

Crematoria

• Severely reduced foot traffic (Sydney LGA lockdowns)

• Our teams displayed resilience and remained focused on our mission and values of care and service, in spite of team fatigue and ongoing labour shortages

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• Complex state-based COVID compliance
• Increased cost to serve
• Supply Chain pressure

At Need &

Prepaid Funerals

• Complex state-based COVID compliance
• Temporary bans on funerals in some markets
• Restricted access to aged care
• Increased cost to serve
• Supply chain pressure

• Our flexible COVID response plan served the business exceptionally well
• Despite difficult COVID conditions to navigate:
• • Customer satisfaction improved
  • Strategic momentum maintained
  • Solid earnings growth and cash conversion delivered

InvoCare

Investor Presentation FY21 | 4

5 ppts on PCP

105%

Cashflow Conversion

22% on PCP

0.1x on PCP

9.8

Debt Leverage ratio

1.2x

1.1 on PCP LTIFR

Return to positive

+80.1

Operating Leverage

2.1x

& Team

NPS

Excellence

Customer

Operational

FY21 Highlights: Positive momentum on key measures of success

Strong delivery and positive performance against all key scorecard measures

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ersonalN.B. Definition of terms and measures used in this report included in the glossary on page 45. : For reconciliation of operating to statutory results see page 36

21: Group gross funeral case average, including disbursements

Growth:	Growth:	Sustainable
Operational	Financial1	Leadership
Funeral Case Volumes	Operating Revenue	Sustainability Report
45,781	$527.1M	'Leading'
2.2% on PCP	11% on PCP	ACSI rating
Funeral Case Average2	Operating EBITDA	ROCE
$8,156	$125.5M	11.2%
3.8% on PCP	22% on PCP	2.4 ppts on PCP
Memorialisation Revenue	Operating EBIT	Operating EPS
+9.7%	$77.8M	31.6c
On PCP sales	36% on PCP	51% on PCP
Pet Cremation Case Volume
87,440
501% on PCP

InvoCare Investor Presentation FY21 | 5