Dec 20, 2011
J.P. Morgan's Treasury Services business recently
announced the results of its 2011 health savings accounts
(HSA) customer satisfaction survey.
The 2011 survey was used to examine overall customer
satisfaction levels with health savings accounts,
specifically to better understand client needs and
determine overall satisfaction with both service and
educational resources available for account users.
Highlights from the survey included:
Nearly 8 out of 10 accountholders were "very
satisfied or satisfied" with their HSA.
Additionally, the results indicated that satisfaction
increased among accountholders who used their HSAs more
frequently and among longer-term accountholders
Accountholders who spent more than $4,000 per year from
their HSA are 26 percent more satisfied than those that
spent less than $500
Second year accountholders were 9 percent more satisfied
than first year accountholders
3 out of 4 respondents were "very satisfied or
satisfied" with the HSA accountholder website
HSA education and tools are certainly of value to
accountholders as, more than 60 percent of accountholders
found sample lists of qualified medical expenses to be
the most helpful resource, followed by interactive tools
such as HSA calculators
8 out of 10 accountholders were "very satisfied or
satisfied" with the HSA telephone customer service
team and the knowledge of their service representative
Nearly 2/3 of accountholders were "very likely or
likely" to recommend a Chase HSA to a colleague,
friend or family member
More than 100,000 accountholders were polled in the survey
throughout a three-week period. Additional details and a
look at contribution and spending behavior will be included
in the 3rd annual J.P. Morgan HSA Snapshot scheduled
for release in early 2012.
J.P. Morgan currently administers more than 700,000
HSA's with more than $1.2 billion in HSA deposits.
J.P. Morgan estimated the average accountholder saved
more than $500 in taxes by contributing to an HSA in 2011.
For more information about J.P. Morgan HSA's,
please visit .