KFH: Customer Service Around the Clock during Holiday with Latest Financial Technology Tools and Digital Platforms

KFH: Customer Service Around the Clock during Holiday with Latest Financial Technology Tools and Digital Platforms

Kuwait Finance House (KFH) continues to provide its banking services around the clock through a group of various technological and digital tools, during Kuwait's National and Liberation holidays.

Most of the banking services are available in several channels around the clock, whether through the bank's website, KFH.com, or via the KFHOnline mobile application, or through the KFH Go electronic branches that are spread in many important locations, in addition to the KFH accounts on social media and many E-service channels as per the latest financial technology and digital platforms.

KFH Go branch is considered a new electronic channel that helps transfer normal customer transactions to an innovative automated branch, that provides capabilities that allow customers to benefit from highly efficient banking services. It includes more than 80% of the services and business provided by the branches in their traditional sense, which makes KFH Go branches the preferred choice to many segments of customers, especially the youth.

KFH GO branches include the XTM device that allows direct video call with service personnel, as well as automatic teller machines and cash deposit machines. The cash deposit machines receive 300 notes per transaction.

Moreover, Customers can perform a variety of interactive banking services through KFH Go's 10 branches located in various places in Kuwait, including Kuwait International Airport, such as: establishing 'Murabaha' financing transactions, requesting credit and prepaid cards, updating data and phone numbers, activating bank cards, opening deposits and accounts, instant cheque printing, receiving gold biscuits (10 grams), opening (gold, savings, Al-Rabeh, electron) accounts, online gold purchase and sell, cardless withdrawals using QR code through mobile, or by using Civil ID or phone number, in addition tomany other financing and banking services conducted quickly, easily and safely.

The electronic banking services at KFH are also characterized by their high efficiency in addition to ease and safety. This was evident in the number of electronic banking operations that KFH customers carried out via KFHonline, on the website or through the mobile application, which amounted to about 140 million banking transactions during 2020.

The e-banking transactions includes: opening an bank account online for citizens and residents to join become a KFH customer without having to visit the branch, local and telex financial transfers, opening deposits, adding beneficiaries, balance inquiry, cheque book request, requesting financing, opening an account, requesting Al-Kheir Card, and checking the PINs for credit and debit cards, activating new bank cards, reporting a lost credit/debit cards, checking the financing obligations and the number of installments, perusal of investment plans, receiving account balances and deposits summary, along with other wide range of digital services.

Meanwhile, the call center continues to provide services around the clock to receive customer calls, listen to their enquiries and respond to them through a qualified and technically advanced staff. KFH provides the automated telephone service 1803333 that works with the same efficiency and speed, to respond to transfers between accounts, inquire about financial operations, pay bills and recharge Mobile phone cards, along with other services.