To improve our customers' seamless experience, Liberty Global's Technology and Innovation teams are introducing ONEConnect - the foundation for all our connectivity developments for years to come - powered by the latest DOCSIS and fibre technology, and our mobile networks.

ONEConnect is a fully digital cloud-based platform that powers our connectivity products and services, across all our operating companies. The platform covers Connect Box modems, WiFi Pods and the Connect App plus new developments such as One Firmware, Connect Cloud and Connect care.

ONEConnect is designed to help us drive best in class products and a converged connectivity journey in and out of the home, excellent customer experiences and enable us to deliver our purpose - creating Tomorrow's Connections Today - as well as true Fixed Mobile Convergence (FMC) champions in our operating countries.

ONEConnect consists of three key strands:

  1. Connect cloud - which all modems and customer devices connect to, offers services that deliver functionality, speed and scale. Enhanced functionality includes security, parental control tools, firmware, Smart Home device interoperability. Artificial Intelligence and cloud-based machine learning help us to understand how customers use their devices and predict needs, preferences and behaviours to ensure the best connection is available at all times.
  2. Product design - innovations to our industry-leading Connect Box enable us to guarantee ultrafast and reliable connectivity plus support network advancements such as Fibre, Docsis and Mobile. Our roadmap is currently equipped to deliver 1Gigabit speeds with the building blocks in place to achieve 10Gig speeds in the future. (With Connect Box version two, our gateways will be made from 100% recycled plastic and packaging with no use of single-use plastic.) Connect Pods extends WiFi throughout the home - through our partnership with Plume Adaptive WiFi - and this technology allows us to optimise and tailor broadband connections.
  3. Customer experience - The Connect App gives customers control over their connectivity and WiFi, with features including customer onboarding, speed scans and the ability to see who and what is connected to their network. Connect Web offers even greater functionality and advanced network settings. Connect Care enables out customer care teams to view customers' connectivity in real time. This interface helps improve the customer experience through first-time, accurate diagnostics and resolution.

In summary, ONEConnect delivers a superior WiFi experience that offers:

  • Speed - 10 Gigabit, 4G, 5G. The possibilities are endless…
  • Reliability - Endless mobile data, mobile back-up, Connect pods, managed WiFi
  • Security - parental control, VPN, end point security, cyber security, identitiy protection
  • Seamlessness - Fixed Wireless Access (FWA) anytime, anywhere, on any device
  • Support - simultaneous streaming, video conference calls, remote learning, Facetime or gaming with family and friends

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Liberty Global plc published this content on 25 May 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 25 May 2021 15:42:08 UTC.