LINE : Implements Initiatives in Response to the Spread of Novel Coronavirus

As part of our commitment to being a company that society can trust, LINE Corporation and its group companies have implemented a variety of initiatives in response to the spread of novel coronavirus (also known as SARS-CoV-2 and COVID19) to support our users in Japan and elsewhere around the world.

At LINE, we are also doing all we can to support our more than 8,200 global employees located around the world.

Initiatives to support users in Japan

• To support students during the closure of all elementary, junior high and high schools in Japan, we have introduced the following services:

- LINE Official Account 'School Plan': Official Accounts free of charge to enable closed schools to communicate with their students and families

- LINE Screen Share Function*: Users will be able to share their computer screens during a group video call with up to 200 people (*function will be available soon)

- 'LINE#Everyone'sGraduationCeremony': An event to support students who were not able to take part in their graduation ceremonies due to the schools closure

- LINE Mirai Foundation Official Account: Study-at-home tools for students

• LINE LIVE: A platform for companies and artists that have had to postpone or cancel their in-person events and hold them online.

• LINE NEWS and LINE Ministry of Health, Labour and Welfare Official Account: Real time global information and news on topics related to the coronavirus situation.

• LINE Healthcare: Free medical consultation via chat for a limited time.

• LINE Research: Surveys and analysis on coronavirus-related matters.

Initiatives to support users in Korea

• LINE Disaster Alert Official Account: LINE has newly added a COVID-19 alarm function to the LINE Disaster Alert Official Account for Korean users. Users can receive and check updates on the current COVID-19 status in Korea - based on the announcements by the Korea Centers for Disease Control and Prevention (KCDC) - from messages sent by the OA.

• Contributing to local community and partners: LINE sent lunch boxes and jumeokbap (rice balls) to a hospital near the Bundang Square Office to support the medical team that is responding to the virus outbreak. For the lunch box and jumeokbap orders, LINE asked its small-business partners that are in charge of LINERs' breakfast and lunch, in the hope that these replacement orders will be helpful to them.

• Maintaining the safety of applicants in the recruiting process: LINE Plus and subsidiaries will be conducting the 2020 Entry Level SW Developer LINER Recruitment using a '100% online-based untact' method (a locally coined term combining 'un' and 'contact'). All the steps, from the application to the actual interviews, will be conducted online to ensure the applicants' safety amidst the COVID-19 spread.

(*The interviews could be arranged as face-to-face depending on the continued status of the COVID-19 outbreak.)

Initiatives to support users in Taiwan

• Mask Map: A feature for LINE SPOT, allowing users to search for nearby pharmacies where they could buy surgical masks.

• LINE TODAY editors joined the media group chat created by the Taiwan Centers for Disease Control to collect and disseminate accurate and official information about COVID-19.

• Discounted OAs for tier 1-3 central government entities, city halls and county halls: These government OAs can push free messages during the COVID-19 emergency.

• Free content services for people under quarantine or self-monitoring: For people who are quarantined or self-monitored at home around Taiwan, LINE is providing a 14-day free trial of LINE TV and LINE MUSIC via local government agency.

Initiatives to support users in Indonesia

• LINE Timeline Banner: Showcasing the latest statistics about COVID-19, including number of positive and negative test results.

• LINE Siaga Official Account: For updates and educational information related to Covid-19.

• Educational stickers: Working with local creators to create educational stickers (coming soon).

Initiatives to support users in Thailand

• An Official Account offering updates and educational information related to Covid-19.

• LINE TODAY used as a central news hub for updates and other information regarding Covid-19.

Measures to support global LINE Group employees

• LINE Group has established business continuity plans with internal committees comprised of the management team, risk management, in-house physicians, HR and general affairs personnel in the event countermeasures need to be undertaken to support employees, users and all other stakeholders.

• Flex time and the option to telecommute has been introduced for all employees

• In line with local government guidelines, response protocols have been developed so that those who show symptoms of infection can take appropriate measures immediately.

• Preventative measures, including regular temperature checks and providing hand sanitizer in common areas, are being undertaken

• Large events, conferences and training sessions have been postponed, cancelled or put online.

• Recruitment interviews may be done via video chat.

• In Korea, LINE also delivered protective face masks for the family members of LINERs that live in Daegu city or Gyeongsangbuk Province, areas hit hard by COVID-19.