LiveVox announced that it has been selected by arrivia to optimize and automate their customer experience. For more than 25 years, arrivia has powered travel loyalty and rewards programs for some of the world?s most respected cruise, hotel, resort, and financial brands. Since implementation began in June 2021, the LiveVox contact center platform has been used across all subscription, travel, cruise, membership, and back-office functions to remove agent performance obstacles and automate time-consuming tasks to improve customer retention and loyalty for arrivia?s partner brands.

LiveVox?s simple-to-manage cloud contact center solutions provide arrivia agents with a single pane of glass view and automation capabilities to deliver seamless and informed omnichannel customer journeys. By utilizing LiveVox?s pre-integrated modules, arrivia is also able to provide channels of choice, unify data streams, and initiate focused, outbound campaigns. As a result of working with LiveVox, arrivia has realized substantial benefit across its membership and travel businesses.