Mahanagar Telephone Nigam : BRSR REPORT OF MTNL FOR THE FY 2022_23

MAHANAGAR TELEPHONE NIGAM LIMITED

(A GOVERNMENT OF INDIA ENTERPRISE) CIN L32101DL1986GOI023501

Registered and Corporate Office: Mahanagar Doorsanchar Sadan 5th Floor, 9 CGO

Complex, Lodhi Road, New Delhi - 110 003. Tel: [phone], Fax: [phone],

Website: www.mtnl.net.in/www.bol.net.in

MTNL/SECTT/SE/2023

August 31, 2023

To,

The Listing Department,

Bombay Stock Exchange (BSE)

National Stock Exchange (NSE)

Ref: BSE Scrip Code: 500108/ NSE Symbol: MTNL

SUB: SUBMISSION OF BUSINESS RESPONSIBILITY AND SUSTAINABILITY REPORT FOR FY 2022-23-REG

Dear Sir,

Pursuant to Regulation 34(2)(f) of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, we are enclosing herewith the Business Responsibility and Sustainability Report for FY 2022-23, which also forms part of the Annual Report for FY 2022-23.

Kindly take the same on your records.

Thanking You,

For MAHANAGR TELEPHONE NIGAM LIMITED

RATAN MANI SUMIT

Digitally signed by

RATAN MANI SUMIT Date: 2023.08.31 12:56:01 +05'30'

(RATAN MANI SUMIT) COMPANY SECRETARY

Encl: Copy of BUSINESS RESPONSIBILITY AND SUSTAINABILITY REPORT for the FY 2022-23 of MTNL

37th Annual Report 2022-23

BUSINESS RESPONSIBILITY & SUSTAINABILITY REPORT

SECTION A: GENERAL DISCLOSURES

1. DETAILS OF THE LISTED ENTITY
2. 1. Corporate Identity Number (CIN) of the Listed Entity: L32101DL1986GOI023501
   2. Name of the Listed Entity: Mahanagar Telephone Nigam Limited
   3. Year of incorporation: 1986
   4. Registered office address: Mahanagar Doorsanchar Sadan, 5th Floor, 9, CGO Complex, Lodhi Road, New Delhi-110003
   5. Corporate address: Mahanagar Doorsanchar Sadan, 5th Floor, 9, CGO Complex, Lodhi Road, New Delhi-110003.
   6. E-mail: [e-mail]
   7. Telephone- 011-24317225
   8. Website: www.mtnl.net.in/www.bol.net.in
   9. Financial year for which reporting is being done: 2022-23
   10. Name of the Stock Exchange(s) where shares are listed: BSE & NSE
   11. Paid-upCapital: Rs 630 Cr.
   12. Name and contact details (telephone, email address) of the person who may be contacted in case of any queries on the BRSR report: Ratan Mani Sumit (Company Secretary Tel no. 011-24317225,Email ID [e-mail] , [e-mail] )
   13. Reporting boundary - Are the disclosures under this report made on a standalone basis (i.e. only for the entity) or on a consolidated basis (i.e. for the entity and all the entities which form a part of its consolidated financial statements, taken together). Standalone Basis.

II. Products/Services

1. Details of business activities (accounting for 90% of the turnover):

S. NO.	Description of Business Activity	% of Turnover of the entity
1.	Basic & Other Services	100%
	(Landline, Broadband, FTTH, Cellular)

15. Products/Services sold by the entity (accounting for 90% of the entity's Turnover):

S. NO.	PRODUCT/SERVICE	NIC	%OF TOTAL TURNOVER
CODE	CONTRIBUTED
1.	Wireless Telecommunication Activities	612
	Activities of Internet access by the operator of the wireless
	infrastructure (61201)
	Activities of maintaining and operating cellular and other
	telecommunication networks (61202)
	Wired Telecommunication Activities
2.	Activities of basic telecom services: telephone, telex, and	611
	telegraph (61101)
	Activities of providing internet access by the operator of
	the wired infrastructure (61104)

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37th Annual Report 2022-23

III. Operations

16. Number of locations where plants and/or operations/offices of the entity are situated:

Location	Number of plants	Number of offices	Total
National	NA	3*	3
International	NA	NA	NA

* Corporate Office, Delhi Unit and Mumbai Unit.

International telecom operations in 2 countries (Mauritius & Nepal) are served by Mahanagar Telephone Mauritius Limited (MTML), a Wholly Owned Oversees Subsidiary of MTNL in Mauritius and United Telecom Limited (UTL) Nepal a Joint Venture Company of MTNL

17.	Markets served by the entity:
a.	Number of locations
Locations	Number
National (No. of States)	2*
International (No. of Countries)	NA

* Delhi & Maharashtra (Mumbai)

1. What is the contribution of exports as a percentage of the total turnover of the entity-
   0.52%
2. A brief on types of customers:

MTNL offers services in categories of wireless and wire-line telecommunication to the customers of MTNL The customers can use the various services such as Landline, Broadband, FTTH, Enterprise services, Toll Free services, ISDN , mobile services leased circuits, MPLS, EPABX .

IV. Employees

18. Details as at the end of Financial Year: 31.03.2023

a. Employees and Workers (including differently abled):

S.

No.

Particulars	Total (A)	Male	Female
No. (B)	% (B/A)	No. (C)	% (C/A)

EMPLOYEES

1.

Permanent (D)

3567

2863

80.26

704

19.74

2. Other than Permanent(E )

3. Total Employees (D + E)	3567	2863	80.26	704 19.74
	WORKERS

4. Permanent (F) Not Applicable

5. Other than Permanent (G )

6.

Total Employees (F + G)

Not Applicable

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37th Annual Report 2022-23

1. Differently abled Employees and Workers:

S.

No.

Particulars	Total (A)	Male	Female
No. (B)	% (B/A)	No. (C )	% (C/A)

DIFFERENTLY ABLED EMPLOYEES

1.	Permanent (D)	3567	21	0.59	3	0.08
2.	Other than Permanent (E )	NOT APPLICABLE
3.	Total Employees (D + E)	3567	21	0.59	3	0.08

DIFFERENTLY ABLED WORKERS

4. Permanent (F)

5. Other than Permanent (G ) Not Applicable

6. Total Employees (F + G)

19. Participation/Inclusion/Representation of women

	Total	No. and percentage of Females
	(A)
	No. (B)	% (B / A)
Board of Directors	11	1	9.01
Key Management Personnel	2	0	0

20. Turnover rate for permanent employees and workers (Disclose trends for the past 3 years):

		FY 2022-23			FY 2021-22			FY 2020-21
	Male		Female		Total	Male	Female	Total	Male	Female	Total
Permanent	21		4		25	130	25	155	NA	NA	NA
Employees
Permanent	NOT APPLICABLE
Workers

1. Holding, Subsidiary and Associate Companies (including joint ventures)
   21. (a) Names of holding / subsidiary / associate companies / joint ventures

	Name of the holding/	Indicate whether		Does the entity indicated
S.	holding/	% of shares	at column A, participate
subsidiary	/ associate	Subsidiary/	held by	in the Business
No	companies	/ joint ventures (A)	Associate/ Joint	listed entity	Responsibilityinitiatives of
			Venture		the listed entity? (Yes/No)
1.	Millennium Telecom Ltd. (MTL)	Subsidiary	100	No
2.	Mahanagar Telephone Mauritius	Subsidiary	100	No
Limited (MTML)
3.	MTNL STPI IT Services Ltd.	Joint Venture	50	No
(MSITS)
4.	United Telecommunications Ltd.	Joint Venture	26.68	No
(UTL), Nepal

88

37th Annual Report 2022-23

VI. CSR Details

22. (i) Whether CSR is applicable as per Section 135 of Companies Act, 2013: NO

1. Turnover (in Rs.) 1474.02 Cr.
2. Net worth (in Rs.) ( 20842.90 Cr.)

VII. Transparency and Disclosures Compliances

23. Complaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct:

	Grievance Redressal		FY 2022-23		FY 2021-22
	Mechanism in Place
Stakeholder	(Yes/No) (If Yes, then
group from	provide web-link for	Number of			Number of	Number of
whom complaint	grievance redress policy)	complaints			complaints
		complaints
is received	Number of	pending		Remarks	pending	Remarks
	filed during
	complaints	resolution at			resolution at
			the year
	filed during the year	close of the year			close of the year
Communities	Not applicable
Investors	Refer to point no.1
(other than	https://mtnl.in/investors.html
Shareholders)	0 0			NA 0 0 NA
Shareholders	Refer to		2		2	All the 2	0	0	NA
	point no.1					Complaints
	https://mtnl.					is resolved
	in/investors.
	html
Employees and	Refer
workers	Principle No
	3 Point no 6
Customers	Refer Principle	No 9 and Point No 2
Value Chain					Not Applicable
Partners
Other (please					Not Applicable
specify)

Point No. 1. MTNL has Stakeholders Relationship Committee ("SRC") to examine and redress complaints by Shareholders/Bondholders. SRC meets as and when required and atleast once a year to resolve Shareholders/Bondholders Grievances. SCORES Platform is also available for Shareholders to raise any complaints. Shareholders can also register their complaints to BSE & NSE.

Point No 2.

DETAILS OF CUSTOMER COMPLAINTS FOR THE PERIOD FROM APRIL 2022 TO MARCH 2023. (01.04.2022 - 31.03.2023)

S.						% OF PENDING CASES
PARTICULARS	TOTAL RECEIVED	TOTAL PENDING	AT THE END OF
NO.
						FINANCIAL YEAR
		MUMBAI	DELHI	MUMBAI	DELHI	MUMBAI	DELHI
1.	P.G. Cases	930	2128	22	26	2.36	1.22
2.	Landline Faults	368894	296012	21559	394	5.84	0.13
3.	Broadband	78554	33141	3233	52	4.11	0.16
	Faults

89