Mercado Libre's Transparency Report - 2021

Transparency Report

January / June 2021

DOING THE RIGHT THING

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Transparency Report

1. User information | 2. We take care of our product security & quality | 3. We protect intellectual property rights | 4. Privacy

SECOND TRANSPARENCY REPORT

At Mercado Libre, the limits are our challenges, and our former goals become a starting point for our next steps. Every day we do our best to go one step farther. In this second Transparency Report, apart from updating our previous report with data from the first semester of 2021, we introduced a new chapter: For the first time ever, we are sharing the user information requests which we comply with under the law..

In our first report published in May, 2021, our emphasis was on our vocation of deepening our users' reliability throughout the region, by taking our corporate practices to a new level.

In this second report, we have extended the scope of the information shared with our users, authorities, and civil society, including:

• How we comply with user information requests.
• How we protect our product and platform security.
• How we protect our intellectual property rights.
• How we manage users' personal data responsibly and securely.

January - June 2021

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Transparency Report

1. User information | 2. We take care of our product security & quality | 3. We protect intellectual property rights | 4. Privacy

01.

USER

INFORMATION

Every day, we receive and process different types of user information requests. We cooperate with those agencies that seek for the digital ecosystem legality and security, guaranteeing people's rights.

January - June 2021

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Transparency Report

1. User information | 2. We take care of our product security & quality | 3. We protect intellectual property rights | 4. Privacy

How we collaborate

80% of the data disclosure requests we received were answered adequately. The remaining 20% were incorrect requests or related to information that we do not collect.

3,189

Data disclosure requests were not answered due to incorrect or related to information that we do not collect

12,959

Data disclosure requests were answered with the corresponding information

DATA DISCLOSURE

REQUESTS

Within the governmental agencies scope of competences, Mercado Libre is requested to disclose different types of user information. In general, we are requested to disclose information related to operations in our ecosystem, user registration data, and connection IPs (a single address allowing to identify a device within a network), among others.

We analyze and answer any valid order in a timely manner, to collaborate with those authorities who seek to protect the digital ecosystem legality and security.

January - June 2021

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Transparency Report

1. User information | 2. We take care of our product security & quality | 3. We protect intellectual property rights | 4. Privacy

		3,216			3,356
			3,060
			2,929
	2,125
1,462
JANUARY 2021	FEBRUARY 2021	MARCH 2021	APRIL 2021	MAY 2021	JUNE 2021

DATA DISCLOSURE REQUESTS

In line with our entrepreneurial spirit, we develop technologies and processes that allow us

to optimize our cooperation processes with public authorities, which are responsible for the prevention and investigation of illegal activities. We get involved and contribute to judicial and administrative investigations ensuring to protect citizens' rights.

For several years, Mercado Libre has been encouraging digital communication flows that allow notifications to arrive efficiently and on time. Such communication channels save precious time to authorities, and at the same time help us manage the orders we receive in a more proper and accurate way.

January - June 2021

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