MetLife, Inc. announced that Merrilee Matchett will join the company as Executive Vice President and Head of Global Customer Service & Operations, effective March 29, 2021. Matchett will report to Bill Pappas, Executive Vice President and Head of Global Technology and Operations. Matchett joins MetLife from Bank of America, where she was responsible for fulfillment and operations for global wealth management, private banking, and institutional and personal retirement businesses supporting more than $3 trillion in client balances. She also was the chairperson of Financial Data Services, LLC, responsible for the end-to-end operational support of domestic and offshore mutual funds.