Avaya and Microsoft Corp. have expanded their global partnership by pairing the industry leading Avaya OneCloud™ portfolio with Microsoft Azure to provide organizations with more options to increase their productivity and customer engagement with unrivaled reliability, agility and scale. Building on the success of Avaya OneCloud™ Contact Center as a Service (CCaaS) delivered on Azure, Avaya is now expanding its partnership to include the Avaya OneCloud portfolio on Azure, for customers that want maximum flexibility to deploy in a hybrid, public or private cloud environment.

Avaya OneCloud is an experience platform dedicated to empowering organizations to compose unique, modernized and personal experiences that meet the ever-changing needs of their customers and employees. Organizations can more rapidly introduce new experiences and capabilities to their existing solutions, and empower employees to be more productive while working in new ways, and surprise and delight their customers across every interaction. Avaya has achieved co-sell ready status, which means Avaya will work directly with Microsoft sales teams and partners on joint selling and enablement opportunities.

This strategic partnership makes it even easier for customers to benefit from their investments in Microsoft technologies to accelerate moving communications and contact center workloads to Azure. In addition to the reliability and scale of Microsoft Azure, Avaya CCaaS customers gain access to the power of Nuance's Contact Center AI technology integrated with OneCloud.