Item 1.01 Entry into a Material Definitive Agreement.

Merger Agreement

On October 28, 2021, Momentive Global Inc. ("Momentive") entered into an Agreement and Plan of Merger (the "Merger Agreement"), by and among Zendesk, Inc. ("Zendesk"), Milky Way Acquisition Corp., a Delaware corporation and a wholly owned subsidiary of Zendesk ("Merger Sub"), and Momentive. Pursuant to the Merger Agreement, and upon the terms and subject to the conditions therein, Merger Sub will merge with and into Momentive (the "Merger"), with Momentive surviving the merger as a wholly owned subsidiary of Zendesk. The respective boards of directors of Zendesk and Momentive have approved the Merger Agreement and the Merger.

Subject to the terms and conditions of the Merger Agreement, at the effective time of the Merger (the "Effective Time"), each outstanding share of common stock, par value $0.00001 per share, of Momentive ("Momentive Shares") (subject to certain exceptions set forth in the Merger Agreement) will be converted in the Merger into the right to receive 0.225 (the "Exchange Ratio") shares of common stock, par value $0.01 per share, of Zendesk ("Zendesk Shares"), with a cash payment for any fractional shares resulting from the calculation. The Merger is intended to qualify as a reorganization for U.S. federal income tax purposes.

Under the terms of the Merger Agreement, the completion of the Merger is subject to certain customary closing conditions, including, among others: (i) the adoption of the Merger Agreement by the affirmative vote of the holders of a majority of the outstanding Momentive Shares; (ii) the approval of the issuance of Zendesk Shares in the Merger (the "Zendesk Share Issuance") by a majority of the votes cast by the holders of Zendesk Shares on such proposal; (iii) the approval for listing on the New York Stock Exchange of Zendesk Shares to be issued in the Merger; (iv) the effectiveness of a registration statement on Form S-4 filed with the Securities and Exchange Commission by Zendesk in connection with the Zendesk Share Issuance; and (v) the expiration or termination of the waiting period applicable to the consummation of the Merger under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended.

The Merger Agreement also provides that, at the Effective Time:





     •    Each share of Momentive restricted stock that is outstanding and unvested
          and held by a Momentive employee who will continue employment with the
          combined company immediately following the Effective Time will be
          converted automatically into corresponding Zendesk restricted stock based
          on the Exchange Ratio and otherwise subject to substantially the same
          terms as were applicable to such share of restricted stock prior to the
          Effective Time.




     •    Each option (whether vested or unvested and whether in-the-money or
          out-of-the-money) relating to Momentive Shares held by a Momentive
          employee who will continue employment with the combined company
          immediately following the Effective Time will be assumed by Zendesk and
          converted automatically into corresponding options relating to Zendesk
          Shares based on the Exchange Ratio and otherwise subject to substantially
          the same terms as were applicable to such option prior to the Effective
          Time.




     •    Each in-the-money vested option relating to Momentive Shares that is held
          by a Momentive employee who will not continue employment with the
          combined company immediately following the Effective Time will be
          cancelled and extinguished and the holder will receive for each Momentive
          Share subject to such option a cash payment (subject to applicable
          withholding) equal to the difference between (a) the product of the
          Exchange Ratio times the volume weighted average trading price of a
          Zendesk Share for the five trading days ending on the trading day
          immediately preceding the closing date of the Merger, and (b) the option
          exercise price per Momentive Share.

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     •    Each unvested option (whether in-the-money or out-of-the-money) relating
          to Momentive Shares and each out-of-the-money vested option relating to
          Momentive Shares, in each case held by a Momentive employee who will not
          continue employment with the combined company immediately following the
          Effective Time, will be cancelled and extinguished for no consideration.




     •    Each Momentive restricted stock unit that is unvested and held by a
          Momentive employee who will continue employment with the combined company
          immediately following the Effective Time will be converted automatically
          into corresponding restricted stock units relating to Zendesk Shares
          based on the Exchange Ratio and otherwise subject to substantially the
          same terms as were applicable to such restricted stock unit prior to the
          Effective Time.




     •    Each Momentive restricted stock unit and each share of Momentive
          restricted stock that is outstanding and unvested and held by a Momentive
          employee who will not continue employment with the combined company
          immediately following the Effective Time will be cancelled and
          extinguished for no consideration.




     •    Each Momentive restricted stock unit and each share of Momentive
          restricted stock that is outstanding and vested will be cancelled and
          extinguished, and the holder thereof will be entitled to receive (subject
          to applicable withholding) a number of Zendesk Shares equal to the number
          of Momentive Shares subject to such vested equity award multiplied by the
          Exchange Ratio, with a cash payment for any fractional shares resulting
          from the calculation.

The Merger Agreement contains customary representations, warranties and covenants made by each of Zendesk and Momentive, including, among others, covenants by Momentive regarding the conduct of its business prior to the closing of the Merger. Zendesk and Momentive are required, among other things, not to solicit proposals for certain alternative transactions and, subject to certain exceptions, not to engage in discussions or negotiations with any person making a proposal for any such alternative transaction. Zendesk is required to hold a meeting of its stockholders to vote on the Zendesk Share Issuance and Momentive is required to hold a meeting of its stockholders to vote on the adoption of the Merger Agreement.

Each of Zendesk and Momentive may terminate the Merger Agreement under certain specified circumstances, including but not limited to, (i) if the Merger is not consummated by 11:59 p.m. (California time) on July 28, 2022 (the "End Date"), or (ii) if the required approval of Zendesk's or Momentive's stockholders is not obtained. In addition, Zendesk may terminate the Merger Agreement if Momentive's board of directors changes its recommendation to Momentive's stockholders to vote in favor of the adoption of the Merger Agreement, and Momentive may terminate the Merger Agreement if Zendesk's board of directors changes its recommendation to Zendesk stockholders to vote to approve the Zendesk Share Issuance.

In certain circumstances in connection with the termination of the Merger Agreement, Zendesk or Momentive may be required to pay the other a termination fee of $150,000,000 (the "Termination Fee").

Under the Merger Agreement, Momentive may be required to pay to Zendesk the Termination Fee if the Merger Agreement is terminated: (i) by Zendesk or Momentive because (A) the Merger has not been consummated on or prior to the End Date, (B) the failure to consummate the Merger was primarily due to a material failure on the part of Momentive to perform its covenants or obligations under the Merger Agreement, (C) at or prior to such termination, a third-party offer or proposal to acquire Momentive has been made known to Momentive, and (D) within 12 months after the date of such termination, Momentive has consummated a transaction with a third party or has entered into a definitive agreement with a third party providing for a transaction (and such transaction is ultimately consummated), in each case, for an acquisition of Momentive; (ii) by Zendesk or Momentive because Momentive has failed to obtain the necessary stockholder vote to adopt the Merger Agreement and (A) at or prior to such termination, a third-party offer or proposal to acquire Momentive has been made known publicly and has not been publicly withdrawn at least 10 business days prior to Momentive's stockholder meeting called for purposes of voting on the adoption of the Merger Agreement and (B) within 12 months after the date of such termination, Momentive has consummated a transaction with a third party or has entered into a definitive agreement with a third party providing for a transaction (and such transaction is ultimately consummated), in each case, for an acquisition of Momentive; and (iii) by Zendesk upon the occurrence of a Company Triggering Event (as defined in the Merger Agreement) or by Zendesk or Momentive because Momentive has failed to obtain the necessary stockholder vote to adopt the Merger Agreement after the occurrence of a Company Triggering Event.

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Under the Merger Agreement, Zendesk may be required to pay to Momentive the Termination Fee if the Merger Agreement is terminated: (i) by Zendesk or Momentive because (A) the Merger has not been consummated on or prior to the End Date, (B) the failure to consummate the Merger before the End Date was primarily due to a material failure on the part of Zendesk to perform its covenants or obligations under the Merger Agreement, (C) at or prior to such termination, a Disruptive Parent Acquisition Proposal (as defined in the Merger Agreement) has been made known to Zendesk, and (D) within 12 months after the date of such termination, Zendesk has consummated a transaction or has entered into a definitive agreement with a third party providing for a transaction (and such transaction is ultimately consummated), in each case, for an acquisition of Zendesk; (ii) by Zendesk or Momentive because Zendesk has failed to obtain the necessary stockholder vote to approve the Zendesk Share Issuance and (A) at or prior to such termination, a Disruptive Parent Acquisition Proposal has been made known publicly and has not been publicly withdrawn at least 10 business days prior to Zendesk's stockholder meeting called for purposes of voting to approve the Zendesk Share Issuance, and (B) within 12 months after the date of such termination, Zendesk has consummated a transaction or has entered into a definitive agreement with a third party providing for a transaction (and such transaction is ultimately consummated), in each case, for an acquisition of Zendesk; and (iii) by Momentive upon the occurrence of a Parent Triggering Event (as defined in the Merger Agreement) or by Zendesk or Momentive because Zendesk has failed to obtain the necessary stockholder vote to approve the Zendesk Share Issuance after the occurrence of a Parent Triggering Event.

The foregoing description of the Merger Agreement does not purport to be complete and is qualified in its entirety by the full text of the Merger Agreement, a copy of which is filed as Exhibit 2.1 hereto and is incorporated by reference herein. The Merger Agreement has been attached to provide investors with information regarding its terms. It is not intended to provide any other factual information about Zendesk or Momentive. In particular, the assertions embodied in the representations and warranties contained in the Merger Agreement are qualified by information in confidential disclosure schedules provided by each of Zendesk and Momentive to each other in connection with the signing of the Merger Agreement or in filings of the parties with the Securities and Exchange Commission (the "SEC"). These confidential disclosure schedules contain information that modifies, qualifies and creates exceptions to the representations and warranties and certain covenants set forth in the Merger Agreement. Moreover, the representations and warranties in the Merger Agreement were used for the purpose of allocating risk between Zendesk and Momentive rather than establishing matters as facts and were made only as of the date of the Merger Agreement (or such other date or dates as may be specified in the Merger Agreement). Accordingly, the representations and warranties in the Merger Agreement should not be relied on as characterization of the actual state of facts about Zendesk or Momentive.

Voting Agreements

Concurrently with the execution of the Merger Agreement, Zander Lurie and Ryan Finley and certain of their affiliates, and a stockholder of Momentive affiliated with Sheryl Sandberg, solely in their capacity as stockholders of Momentive (each, a "Stockholder"), entered into Voting Agreements (the "Voting Agreements") with Zendesk and Momentive, pursuant to which, among other things, and subject to the terms and conditions of the Voting Agreements, each Stockholder has agreed to cause to be voted all Momentive Shares owned by such Stockholder (i) in favor of the adoption of the Merger Agreement, (ii) against any action or agreement that would reasonably be expected to result in a material breach of any representation, warranty, covenant or obligation of Momentive in the Merger Agreement, and (iii) against any proposal involving Momentive or any of its subsidiaries that would reasonably be expected to have a Material Adverse Effect on the Company (as defined in the Merger Agreement) or materially impede, interfere with, delay, postpone or adversely affect the consummation of the Merger or any of the other actions or transactions contemplated by the Merger Agreement. The Voting Agreement with the Stockholder affiliated with Ms. Sandberg also provides that if the Momentive board of directors changes its recommendation to Momentive stockholders to vote in favor of the adoption of the Merger Agreement, then, such Stockholder will instead cause the Momentive Shares owned by such Stockholder to be voted in the same proportion (for, against or abstain) as the votes that are collectively cast by all of the other holders of Momentive Shares who are present and voting with . . .

Item 9.01. Financial Statements and Exhibits.

(d) Exhibits





2.1*      Agreement and Plan of Merger, dated as of October 28, 2021, by and among
        Zendesk, Inc., Milky Way Acquisition Corp. and Momentive Global Inc.

10.1      Voting Agreement, dated as of October 28, 2021, by and among Zendesk,
        Inc., Momentive Global Inc. and Ryan Nabil Finley

10.2      Voting Agreement, dated as of October 28, 2021, by and among Zendesk,
        Inc., Momentive Global Inc. and Sheryl K Sandberg Revocable Trust Dated
        9/3/2004

10.3      Voting Agreement, dated as of October 28, 2021, by and among Zendesk,
        Inc., Momentive Global Inc. and SM Profits, LLC

10.4      Voting Agreement, dated as of October 28, 2021, by and among Zendesk,
        Inc., Momentive Global Inc. and Alexander Joseph Lurie

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10.5      Voting Agreement, dated as of October 28, 2021, by and among Zendesk,
        Inc., Momentive Global Inc. and Eliza and Larry Becker Family 2018
        Irrevocable Trust Dated May 31, 2018

10.6      Voting Agreement, dated as of October 28, 2021, by and among Zendesk,
        Inc., Momentive Global Inc. and Jason and Jennifer Lurie Family 2018
        Irrevocable Trust Dated May 31, 2018

10.7      Voting Agreement, dated as of October 28, 2021, by and among Zendesk,
        Inc., Momentive Global Inc. and Scott and Caitlin Vogelsong Family 2018
        Irrevocable Trust Dated May 31, 2018

104     Cover Page Interactive Data File (embedded within the Inline XBRL
        document)



* Schedules omitted pursuant to Item 601(b)(2) of Regulation S-K. Momentive

agrees to furnish supplementally a copy of any omitted schedule to the SEC upon

request; provided, however, that Momentive may request confidential treatment

pursuant to Rule 24b-2 of the Securities Exchange Act of 1934, as amended, for

any schedules or exhibits so furnished.

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