New Relic : How to integrate Jira to New Relic Errors Inbox

As part of our continuing blog series on Errors Inbox (see our previous posts: Collaborate and fix errors quickly with Errors Inbox and Eliminate the network blame game with Network Performance Monitoring and integrate Errors Inbox with Slack).

Errors Inbox is an error-tracking solution included with New Relic One's Full Stack Observability license, including the free tier. Errors Inbox tracks the errors that New Relic is already monitoring, groups them together, and displays them on a single screen allowing engineers to ​​proactively catch and fix errors before they escalate.

Now, you can integrate Errors Inbox to Jira, so you can continue to work and collaborate in the tools you're already using. With this integration you can:

• Set up templates that allow you to quickly create a Jira ticket that contains the error details and links directly to the stack trace and APM for easy debugging.
• Additionally, when a Jira ticket is created, the link to that ticket is stored alongside the associated Error Group metadata for a period of time. If there's a regression and a previously fixed error comes back to haunt you, you can quickly see the context around the original solution. You won't be trying to remember if a familiar-looking error is the same error you previously fixed.