Trek Medics Grows Emergency Response Services 9X with New Relic
Trek Medics relies on several capabilities as part of the New Relic all-in-one platform. They use application performance monitoring (APM) to dissect incidents on production servers by looking at web transactions and database queries, helping them identify the fastest fix and optimize performance. Configured alerts across both APM and browser applications provide 24/7 visibility on their production servers and integrations with Slack and other tools. They also use log data alongside APM data to uncover the root cause of technical issues and track data ingest by setting up a dashboard and alerts for data governance. Mobile and browser monitoring enable emergency response services using their platform to manage their systems on browsers while coordinating a broad network of mobile devices. Their use of the infrastructure agent provides recommendations on addressing coverage gaps across services, applications, and log sources, resulting in improved performance throughout the stack. Benefits include: 9x increase in ability to respond to emergencies per year: New Relic allows Trek Medics to achieve a ninefold increase in the number of people it helps annually. 6x increase in number of mobile devices supported: This is often correlated with the number of emergency personnel and vehicles using the service at a given time. 30% increase in number of countries supported: Trek Medics plans to continue to scale to more countries as it optimizes its system reliability and tech stack with New Relic. Shifted from reactive to proactive: Invested resources to improve system performance and in turn, improve customer experience.