Newgen Software announced that the Development Bank (DB) selected Newgen to streamline its Banking Processes and Deliver Transformed Experiences. The financing arm for the government to support SMEs based in Oman is dedicated to enhancing its banking processes, aiming for a seamless, secure, and omnichannel experience for its customers. To achieve this, they opted for Newgen's intelligent process automation (BPM) and contextual content services (ECM) offerings, built on the NewgenONE low code platform.

This project would be executed with the help of Newgen's platinum implementation partner, Ikyam Technologies. Leveraging Newgen's solutions, the bank will oversee the entire content lifecycle, from origination to disposition. The solution provides efficient tools for capturing content from diverse sources and facilitates instant document uploads--managed within a secure, centralized repository.

The bank can optimize processes and foster collaboration between front- and back-office teams through user-friendly workflow automation. Moreover, the solution will allow DB to mitigate business risks by ensuring compliance and securing business-critical information. The integration with core banking and third-party systems will provide a unified experience.