NICE announced that Triple Impact Connections has selected the NICE CXone platform to help drive great customer service and long-term value. With the move to CXone, Triple Impact Connections will be able to handle its rapid growth, better support its remote agents, and offer customers a complete, end-to-end experience. Triple Impact Connections chose NICE because of its placement as a leader on Gartner's Magic Quadrant for CCaaS, its consistent industry leadership in workforce management, and its advanced CX analytics and AI capabilities.

The robust, complete AI-powered platform of CXone will provide better visibility into its contact service operation with real-time insights into overall operations. This increase in accurate reporting will give the company a better understanding of agent performance and empower those agents with a unified workspace and the training they need to succeed. In addition, Triple Impact Connections looked to improve its self-service capabilities and offer a wider range of options to its end customers.

The company will create a seamless, intelligent omnichannel journey across all digital and voice interaction channels, making the BPO more competitive and able to adapt to market changes quickly and effortlessly without disrupting the customer's journey.