NTT Group Sustainability Report 2021 Data Book Download All Page Contents (PDF:13.4 MB)

NTT Group

Sustainability Report 2021

CONTENTS

Editorial Policy

002 004

Editorial Policy

NTT Group Sustainability

• • CEO Message

• • NTT's Mission, Vision, Values

• • NTT Group Global Sustainability Charter

• • Contributing to development of a sustainable society with medium-term strategies

• • Organization for Implementation

• • Stakeholder Engagement

016

055

099

134 143 144

Data ListIndependent Assurance StatementGRI Content Index

The composition of this Data Book closely corre-sponds with items in the NTT Group Sustainability Priority Activities in order to report comprehensively and in an easy to understand manner to stakeholders, including investors who value ESG. While the report covers the status of the NTT Group overall as much as possible, the scope of data is clearly noted when it is limited to a part of the Group.

For detailed information on the business strat-egies of NTT (hereinafter "the Company") and op-erations, please refer to Annual Report 2021. For details on ongoing efforts related to sustainability and achievements at NTT Group companies, please refer to the Sustainability Report published separately by each company.

■ NTT IR Sitehttps://group.ntt/jp/ir/

■ NTT Group Sustainability Sitehttps://group.ntt/jp/csr/

Reporting Period

April 1, 2020 to March 31, 2021 Certain activities implemented after March 31, 2021 and the outlook for the future are also included.

Publication Date

Decision Making

December 27, 2021 (Previous report: September 2020; Next report (tentative): September 2022)

To determine the content requirements for the publication, the Board of Directors discussedProcess for Pub- sustainability and other basic policies in November 2021, and then the representative director

lished Content

and senior executive vice president acted on their authority under the organizational rules to confirm and approve the content.

Reference Guidelines

• • GRI Sustainability Reporting Standards 2016/2018/2019

• • Environmental Reporting Guidelines 2018, Japan Ministry of the Environment

• • ISO 26000: Guidance on Social Responsibility

Legend

• • Nippon Telegraph and Telephone Corporation is abbreviated as NTT, Nippon Telegraph and Telephone East Corporation as NTT East, and Nippon Telegraph and Telephone West Corporation as NTT West. Some group companies of the NTT Group are defined with "エヌ・ティ・ティ" for registration purposes, but in general use the NTT notation. In principle, notations for status of incorporation have been omitted from the names of NTT Group companies.

• • Figures in the numerical tables have been rounded and therefore may not necessarily add up to the total figures.

• • The names of companies, products and services are the registered trademarks or trade-marks of each company.

Third-Party Assurance

The NTT Group obtained third-party assurance from Sustainability Accounting Co., Ltd. with regard to indicators for the fiscal 2020 results of "Improving prosperity for all people and cultures" and "Maximizing well-being for all," and for the indicators of CO2 emission volumes (Scopes 1, 2, and 3), waste disposal volumes, and water intake (clean water) within the fiscal 2020 results of "Ensuring the positive coexisting of nature and humanity," from the NTT Group CSR Priority Activities. (See page 143)

Scope of Disclosure

The Data Book covers the NTT Group in its entirety. The scope of reporting for some sections are as follows.

• [A] Main companies: 8 NTT, NTT East, NTT West, NTT Communications, NTT DOCOMO, NTT DATA, NTT Facilities, NTT COMWARE

• [B] Domestic Group companies: 282

• [C] Domestic and overseas Group companies: 964

• [D] Main companies + operating companies

  NTT East Group, 6 companies

  (NTT EAST-HOKKAIDO, NTT EAST-TOHOKU, NTT EAST-KANSHINETSU, NTT EAST-MINAMIKANTO, NTT EAST SERVICE, NTT-ME),

  NTT West Group, 4 companies

  (NTT MARKETING ACT, NTT BUSINESS SOLUTIONS, NTT FIELDTECHNO, NTT BUSINESS ASSOCIE WEST)

• [E] Companies subject to NTT Group plans to double the number of female managers<[D] + the companies below: 23> NTT Urban Development, NTT FINANCE, NTT BUSINESS ASSOCIE, NTT BUSINESS ASSOCIE

EAST, NTT Electronics, NTT Advanced Technology, NTT LOGISCO, NTT ADVERTISING,

NTT TechnoCross, InfoCom Research, NTT LEARNING SYSTEMS, NTT TRAVEL SERVICE, NTT CLARUTY

Note: Unless specifically stated otherwise, the scope of environmental performance statistics refers to domestic companies.

Inquiries

Nippon Telegraph and Telephone Corporation Otemachi First Square East Tower, 5-1, Otemachi 1-chome, Chiyoda-ku, Tokyo 100-8116, Japan Sustainability Promotion Office, General Affairs Department

TEL: [phone] FAX: [phone] https://group.ntt/jp/csr/contact/

At a Glance NTT Group

The experience and advanced technologies developed by the NTT Group will be used to achieve a "paraconsistent"* society, and contribute to resolving social issues faced by society as a whole. (*Where opposing concepts or matters are both achieved inclusively)

Mobile communications business

Regional communications

Long distance and international communications business

Data communications business

Other businesses

The Mobile Communications Business Segment focuses on sales of Gigaho and Gigalight, which are simplified and reasonable billing plans, and docomo Hikari, as well as providing 5G services and collaborating with various business partners in the smart life area in an effort to provide new value-added services.

The Regional Communications Business Segment is centered on the Hikari Collaboration Model, which provides wholesale fiber-optic access services to various service providers, and also strengthens its solutions business with the aim of revitalizing local communities and regional economies.

In addition to enhancing capabilities for providing ICT solutions that combine network, security, and other services, the Long Distance and International Communications Business Segment concentrates efforts on enhancing service provision in growth areas such as cloud and managed services.

The Data Communications Business Segment involves efforts for respond-ing to growing customer DX on a global level, and their increasingly diversified and sophisticated needs, by expanding business in the global market and provides a more extensive and consistent range of IT services, such as digitalization and system integration offerings, capable of respond-ing to the changes in the market.

The Other Businesses Segment mainly provides services related to the real estate business, finance business, electric power business, and system development business.

Consolidated Operating Revenue

Ratio (FY2020)Consolidated Operating Income

Ratio (FY2020)No. of Employees Ratio

(FY2020)

34.3%

54.2%

8.7%

(¥4,725.2 billion)

(¥913.2 billion)

(28,100)

23.3%

25.0%

23.2%

(¥3,207.4 billion)

(¥420.2 billion)

(75,400)

15.0%

8.7%

15.4%

(¥2,065.6 billion)

(¥146.2 billion)

(49,950)

16.8%

8.3%

43.0%

(¥2,318.7 billion)

(¥139.2 billion)

(139,700)

10.6%

3.8%

9.7%

(¥1,467.1 billion)

(¥64.8 billion)

(31,500)

* The percentage of each segment's simple total (including inter-segment transactions)

List of Memberships (as of December 1, 2021) Keidanren (Japan Business Federation, general incorporated association; vice chair) Tokyo Employers' Association (honorary chairman)

Telecommunications Carriers Association (incorporated association; chairman) ITU Association of Japan (general incorporated association; council member)

Association of Radio Industries and Businesses (general incorporated association; director) ICT Ecology Guideline Council Telecommunication Technology Committee (incorporated association; vice chairman)

It was some 70 years ago that the telephone and telegraph services provided by the Ministry of Communications and Ministry of Telecommunications were handed over to Nippon Telegraph and Telephone Public Corporation. With economic growth booming following the country's post-war recovery, the company began exploring a range of avenues to meet growing public demand for telephone services that connect in an instant.

After subsequently undergoing a name-change to NTT, the company expanded its businesses including the regional communications, long-distance and international communications, mobile communications, and global data communications sectors, based on its roots that aim to respond to the needs of customers and challenges faced by industry and society.

Focused on creating a better future for Japan and the world... Never losing sight of the goal as "Your Value Partner."

Privatized in 1985.

Our Dynamic Loop - The Heart of NTT

The single continuous curve represents the dynamism and our commitment for continuous innovation and delivering value to people and society.

A small inner loop at the top of the mark ensures that the voice of customers and society is always heared. This symbol represents NTT's vision and its commitment to developing a harmonious society through both business and cooperation.

NTT Group's History

NTT has contributed to lifestyles of people through its business activities.

Ever since being established as the Nippon Telegraph and Telephone Public Corporation in 1952, the NTT Group has developed a wide range of technologies and services, and has been delivering infrastructure for services like mobile phones, internet and cloud computing that could never have been imagined in thepast. At the heart of these achievements its NTT's underlying commitment of working as a partner that supports society and industry as a whole.

1952

"Nippon Telegraph and Telephone Public Corporation" established

1980s

NTT Group born from telecommunications liberalization

Nippon Telegraph and Tele-phone Public Corporation was privatized in 1985 following liberalization of telecommuni-cations services, resulting in the birth of "Nippon Telegraph and Telephone Corporation (NTT)."

1990s

Expanded telephone services with view of building an advanced telecommunications society

2000s

Full-scale roll-out of broadband ubiquitous services

NTT began offering the FLET'S ISDN always-on service as well as the B FLET'S optical fiber service, facilitating the widespread roll-out of high-speed, high-capacity communication services.

In 1952, the telephone and telegraph services delivered by the Mini-stry of Communications and Ministry of Tele-communications were handed over to Nippon Telegraph and Telephone Public Corporation. The company developed vari-ous technologies to meet growing public demand for telephone services that connect in an instant.

1987

Mobile telephone services launched

1988

NTT Data established World's first ISDN service launched

Phone services with a broad range of plans to suit customer usage scenarios were launched. The Open Computer Network (OCN) was launched with the view of expanding Internet use.

1991

NTT DOCOMO established

1996

OCN internet connection services launched

1998 i-mode services launched

1999

NTT Group transitioned to holding company structure

2007

2000

Hikari TV services launched

2008

Cloud services launched

2009

Android OS smartphones launched

ISDN flat-rate services launched

2001

Optical fiber services launched for general households

2004

Osaifu-Keitai (Mobile Wallet) announced Hikari Denwa services launched

2010s

Global ICT services framework developed

NTT Group had chiefly been operating in markets in Asia, Europe, and the US, and acquired Dimension Data and Keane in preparation for delivering total ICT services around the globe, includ-ing Australia, South America, Africa, and the Middle East.

2010

Acquired Dimension Data LTE (Xi) services launched

Acquired Keane (currently NTT DATA, Inc.)

2013 iPhone launched

2014

"Kake-hodai & Pake-Aeru" phone plans launched

"Hikari Collaboration Model" launched "docomo Hikari" launched

2016

Acquired Dell Services (currently NTT DATA, Inc.)

2018

"Your Value Partner 2025" medium-term management strategy formulated

2020s

IOWN concept released

Framework involving devices, networks and information processing infrastructure built on optical and other innovative technologies, to deliver high-speed and high-capacity communications, and vast computing resources exceeding the limits of existing infrastructure. Specifications are planned to be finalized by 2024 for a 2030 roll-out.

2020

5G services launched from March 25 Communication speeds up to 4.1 Gbps downstream

2021

Provided support for the Olympic and Paralympic Games Tokyo 2020 as a Gold Partner

2021

Green Innovation toward 2040 announced A new management style unveiled