BUSINESS OVERVIEW

Business Summary



We are the world's leading elevator and escalator manufacturing, installation
and service company. Our Company is organized into two segments, New Equipment
and Service. Through our New Equipment segment, we design, manufacture, sell and
install a wide range of passenger and freight elevators, as well as escalators
and moving walkways for residential and commercial buildings and infrastructure
projects. Our New Equipment customers include real-estate and building
developers and general contractors who develop and/or design buildings for
residential, commercial, retail or mixed-use activity. We sell our New Equipment
directly to customers, as well as through agents and distributors.

Through our Service segment, we perform maintenance and repair services for both
our own products and those of other manufacturers and provide modernization
services to upgrade elevators and escalators. Maintenance services include
inspections to ensure code compliance, preventive maintenance offerings and
other customized maintenance offerings tailored to meet customer needs, as well
as repair services to address equipment and component wear and tear and
breakdowns. Modernization services enhance equipment operation and improve
building functionality. Modernization offerings can range from relatively simple
upgrades of interior finishes and aesthetics to complex upgrades of larger
components and sub-systems. Our typical Service customers include building
owners, facility managers, housing associations and government agencies that
operate buildings where elevators and escalators are installed.

We serve our customers through a global network of employees. These include
sales personnel, field technicians with separate skills in performing
installation and service, as well as engineers driving our continued product
development and innovation. We function under a centralized operating model
whereby a global strategy is set around New Equipment and Service because we
seek to grow our maintenance portfolio, in part, through the conversion of new
elevator and escalator installations into service contracts. Accordingly, we
benefit from an integrated global strategy, which sets priorities and
establishes accountability across the full product lifecycle.

The current status of significant factors affecting our business environment in
2023 is discussed below. For additional discussion, refer to the "Business
Overview" section in Management's Discussion and Analysis of Financial Condition
and Results of Operations in our   Form 10-K  .

Recent Developments

Impact of Macroeconomic Developments on Our Company



Macroeconomic developments have impacted, and continue to impact, aspects of the
Company's operations and overall financial performance during the quarters ended
March 31, 2023 and 2022. These macroeconomic developments include, among others,
inflationary pressures, higher interest rates and most recently tighter credit
conditions. These macroeconomic trends could continue to impact our business,
including impacts to overall financial performance during the remainder of 2023,
as a result of the following, among other things:

•Supplier liquidity, as well as supplier and raw material capacity constraints,
delays and related costs;
•Customer demand impacting our new equipment, maintenance and repair, and
modernization businesses;
•Customer liquidity constraints and related credit reserves; and
•Cancellations or delays of customer orders.

We currently do not expect any significant impact to our capital and financial resources from these macroeconomic developments, including to our overall liquidity position based on our available cash and cash equivalents and our access to credit facilities and the capital markets.



See the "Liquidity and Financial Condition" section in this Form 10-Q for
further detail and Item 1A. "Risk Factors" in our   Form 10-K   for additional
risks related to the COVID-19 pandemic, including macroeconomic risks associated
therewith, and global economic, capital market and political conditions in
general, and conditions in the construction and infrastructure industries in
particular.

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Risks associated with the ongoing conflict between Russia and Ukraine

The ongoing conflict between Russia and Ukraine has resulted in worldwide
geopolitical and macroeconomic uncertainty, including volatile commodity
markets, foreign exchange fluctuations, supply chain disruptions, increased risk
of cyber incidents, reputational risk, increased operating costs (including fuel
and other input costs), environmental, health and safety risks related to
securing and maintaining facilities, additional sanctions and other regulations
(including restrictions on the transfer of funds to and from Russia).

To the extent possible, we continue to operate our business in Ukraine, which
represented less than 1% of our full year 2022 and quarter ended March 31, 2023
revenue and operating profit. As previously disclosed, we sold our business in
Russia to a third party on July 27, 2022, which represented approximately 1% of
both our revenue and operating profit in 2022.

We cannot predict how the conflict will evolve. If the conflict continues for a
significant time or expands to other countries, it could heighten certain risks
disclosed in Item 1A "Risk Factors" in our 2022   Form 10-K  , including but not
limited to, adverse effects on macroeconomic conditions, including increased
inflation, constraints on the availability of commodities, supply chain
disruption and decreased business spending; cyber-incidents; disruptions to our
or our business partners' global technology infrastructure, including through
cyber-attack or cyber-intrusion; adverse changes in international trade policies
and relations; claims, litigation and regulatory enforcement; our ability to
implement and execute our business strategy; terrorist activities; our exposure
to foreign currency fluctuations; reputational risk; and constraints,
volatility, or disruption in the capital markets, any of which could have a
material adverse effect on our business, results of operations, cash flows and
financial condition.

Environmental, Social and Governance ("ESG")



There have been no, and we do not expect there to be in the near term, material
impacts on our business, financial condition or results of operations as a
result of compliance with legislation or regulatory rules regarding climate
change, from the known physical effects of climate change or as a result of
implementing our ESG initiatives. Increased regulation (including pending SEC
and European Union requirements) and other climate change concerns, however,
could subject us to additional costs and restrictions, and we are not able to
predict how such regulations or concerns would affect our business, operations
or financial results.

For additional discussion of Otis' ESG goals, see the discussion under "Environmental, Social and Governance ("ESG")" in Item 1 in our 2022 Form 10-K .


                         CRITICAL ACCOUNTING ESTIMATES

Preparation of our Condensed Consolidated Financial Statements requires
management to make estimates and assumptions that affect the reported amounts of
assets, liabilities, revenues and expenses. The accounting policies that involve
the most significant estimates, assumptions and management judgments used in
preparation of the Condensed Consolidated Financial Statements, or are the most
sensitive to change due to outside factors, are discussed in the section
entitled "Management's Discussion and Analysis of Financial Condition and
Results of Operations - Critical Accounting Estimates" included in our   Form
10-K  . Except as disclosed in Note 18 to our Condensed Consolidated Financial
Statements in this Form 10-Q, pertaining to adoption of new accounting
pronouncements, there have been no material changes in these policies.

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                             RESULTS OF OPERATIONS

Net Sales
                                                  Quarter Ended March 31,
(dollars in millions)                              2023                      2022
Net sales                             $                         3,346    $      3,414
Percentage change year-over-year                              (2.0) %



The factors contributing to the total percentage change year-over-year in total Net sales for the quarter ended March 31, 2023 are as follows:

Components of Net sales change: Quarter Ended March 31, 2023 Organic volume

                                                  3.6  %
Foreign currency translation                                   (4.4) %

Acquisitions and divestitures, net                             (1.2) %

Total % change                                                 (2.0) %



The Organic volume increase of 3.6% for the quarter ended March 31, 2023 was
driven by an increase in organic sales of 6.3% in Service, slightly offset by a
decrease of (0.1)% in New Equipment organic sales.

The decrease in Net sales due to Acquisitions and divestitures, net is primarily the result of the sale of our Russia business in the third quarter of 2022.

See the "Segment Review" section for a discussion of Net sales by segment.

Cost of Products and Services Sold


                                                          Quarter Ended March 31,
(dollars in millions)                                      2023             

2022


Total cost of products and services sold      $                         2,350    $      2,408
Percentage change year-over-year                                      (2.4) %



The factors contributing to the percentage change year-over-year for the quarter ended March 31, 2023 in total cost of products and services sold are as follows:



                                                                              Quarter Ended March 31,
Components of Cost of Products and Services Sold change:                               2023
Organic volume                                                                                  3.9  %
Foreign currency translation                                                                   (4.7) %

Acquisitions and divestitures, net and other                                                   (1.6) %

Total % change                                                                                 (2.4) %



The organic increase in Total cost of products and services sold for the quarter
ended March 31, 2023 was primarily driven by the organic sales increases noted
above and inflationary pressures, including annual wage increases and higher
Service related material costs, partially mitigated by productivity.

The decrease in Total cost of products and services sold due to Acquisitions and
divestitures, net is primarily the result of the sale of our Russia business in
the third quarter of 2022.
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Gross Margin
                                   Quarter Ended March 31,
(dollars in millions)            2023                     2022
Gross margin                 $     996                 $ 1,006
Gross margin percentage           29.8   %                29.5  %



Gross margin percentage increased 30 basis points for the quarter ended March
31, 2023, when compared to the same period for 2022, due to the benefit from
Service sales growing faster than New Equipment sales, favorable service
pricing, and the benefits from productivity, partially offset by the
inflationary pressures described above.

See the "Segment Review" section for discussion of operating results by segment.

Research and Development
                                      Quarter Ended March 31,
(dollars in millions)              2023                        2022
Research and development      $       35                      $ 37
Percentage of Net sales              1.0    %                  1.1  %


Research and development was relatively flat for the quarter ended March 31, 2023, when compared to the same period for 2022.

Selling, General and Administrative


                                                Quarter Ended March 31,
(dollars in millions)                         2023                      

2022


Selling, general and administrative      $      455                   $ 459
Percentage of Net sales                        13.6   %                13.4  %



Selling, general and administrative expenses decreased $4 million for the
quarter ended March 31, 2023, when compared to the same period in 2022, as cost
containment actions, lower restructuring costs, as well as the impact from
foreign exchange of $14 million for the quarter ended March 31, 2023, were
partially offset by annual wage increases and higher other employment related
costs.

Selling, general and administrative expenses as a percentage of Net sales
increased 20 basis points for the quarter ended March 31, 2023, compared to the
same period in 2022.

Restructuring Costs
                                       Quarter Ended March 31,
(dollars in millions)                     2023                      2022
Restructuring costs        $                                 5    $     14



We initiate restructuring actions to keep our cost structure competitive.
Charges generally arise from severance related to workforce reductions, and to a
lesser degree, facility exit and lease termination costs associated with the
consolidation of office and manufacturing operations. We continue to closely
monitor the economic environment and may undertake further restructuring actions
to keep our cost structure aligned with the demands of the prevailing market
conditions.

Total restructuring costs were $5 million for the quarter ended March 31, 2023
and included $4 million of costs related to 2023 actions and $1 million of costs
related to 2022 actions.

Most of the expected charges will require cash payments, which we have funded and expect to continue to fund with cash generated from operations.


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The table below presents approximate cash outflows related to the restructuring
actions during the quarter ended March 31, 2023, and the expected cash payments
to complete the actions announced:

(dollars in millions)
Cash outflows during the quarter ended March 31, 2023                $ 10

Expected cash payments remaining to complete actions announced 46





We generally expect to achieve annual recurring savings within the two-year
period subsequent to initiating the actions, including $7 million for the 2023
actions and $70 million for the 2022 actions, of which approximately $15 million
was realized for the 2023 and 2022 actions during the quarter ended March 31,
2023.

For additional discussion of restructuring, see Note 12 to the Condensed Consolidated Financial Statements.



Other Income (Expense), Net
                                             Quarter Ended March 31,
(dollars in millions)                           2023                      2022
Other income (expense), net      $                                 7    $     16



The change in Other Income (Expense), Net, of ($9) million for the quarter ended
March 31, 2023, compared to the same period in 2022, was primarily driven by
unfavorable foreign currency mark-to-market adjustments and the absence of
Separation related impacts recognized during the quarter ended March 31, 2022.

Interest Expense (Income), Net


                                                Quarter Ended March 31,
(dollars in millions)                              2023                     

2022



Interest expense (income), net      $                                33    

$ 37

Interest Expense (Income), Net was relatively flat in the quarter ended March 31, 2023, compared to the same period in 2022.



The average interest rate on our long-term debt for each of the quarters ended
March 31, 2023 and 2022 was 2.0%. For additional discussion of borrowings, see
Note 7 to the Condensed Consolidated Financial Statements.

Income Taxes
                              Quarter Ended March 31,
                                  2023                2022
Effective tax rate                       26.7  %     27.8  %



The decrease in the effective tax rate for the quarter ended March 31, 2023, is
primarily due to the impact of foreign currency on a distribution of previously
taxed income and a change in the mix of earnings.

We anticipate some variability in the tax rate quarter to quarter from potential discrete items.

For additional discussion of income taxes and the effective income tax rate, see Note 11 to the Condensed Consolidated Financial Statements.


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Noncontrolling Interest in Subsidiaries' Earnings and Net Income Attributable to
Otis Worldwide Corporation

                                                                                    Quarter Ended March 31,
(dollars in millions)                                                              2023                  2022
Noncontrolling interest in subsidiaries' earnings                             $            21       $           42
Net income attributable to Otis Worldwide Corporation                         $           331       $          311



Noncontrolling interest in subsidiaries' earnings were lower for the quarter
ended March 31, 2023, compared to the same period in 2022 primarily due to Otis'
increased ownership in Otis Mobility (formerly Zardoya Otis) in the second
quarter of 2022. For details on the results of the Tender Offer and purchases of
shares of Otis Mobility not previously owned by the Company, see Note 1 of the
Company's audited consolidated financial statements and notes thereto included
in our 2022   Form 10-K  .

Net income attributable to Otis Worldwide Corporation increased for the quarter
ended March 31, 2023, compared to the same period in 2022 as lower
noncontrolling interest in subsidiaries' earnings and the benefit of a lower
effective tax rate were partially offset by lower operating profit (including
the impact of foreign exchange rates).
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Segment Review

Summary performance for our operating segments for the quarters ended March 31, 2023 and 2022 was as follows:



                                                    Net Sales                               Operating Profit                               Operating Profit Margin
(dollars in millions)                       2023                  2022                   2023                  2022                       2023                        2022
New Equipment                          $         1,307       $        1,422       $               67       $         93                              5.1  %              6.5  %
Service                                          2,039                1,992                      476                447                             23.3  %             22.4  %
Total segment                                    3,346                3,414                      543                540                             16.2  %             15.8  %
General corporate expenses and
other                                                -                    -                     (30)               (14)                                   -                   -
Total                                  $         3,346       $        3,414       $              513       $        526                             15.3  %             15.4  %




New Equipment

The New Equipment segment designs, manufactures, sells and installs a wide range
of passenger and freight elevators, as well as escalators and moving walkways in
residential and commercial buildings and infrastructure projects. Our New
Equipment customers include real-estate and building developers and general
contractors that develop and/or design buildings for residential,
infrastructure, commercial, retail or mixed-use activity. We sell directly to
customers as well as through agents and distributors. We also sell New Equipment
to government agencies to support infrastructure projects, such as airports,
railways or metros.

Summary performance for New Equipment for the quarters ended March 31, 2023 and
2022 was as follows:

                                                Quarter Ended March 31,
(dollars in millions)              2023             2022           Change         Change
Net sales                    $          1,307    $ 1,422       $        (115)      (8.1) %
Cost of sales                           1,098      1,190                 (92)      (7.7) %
                                          209        232                 (23)      (9.9) %
Operating expenses                        142        139                    3       2.2  %
Operating profit             $             67    $    93       $         (26)     (28.0) %
Operating profit margin                5.1  %        6.5  %


Summary analysis of the Net sales change for New Equipment for the quarter ended March 31, 2023 compared with the quarter ended March 31, 2022 was as follows:



Components of Net sales change:                  Quarter Ended March 31, 2023
Organic volume                                                         (0.1) %
Foreign currency translation                                           (4.8) %

Acquisitions/Divestitures, net and Other                               (3.2) %

Total % change                                                         (8.1) %


Quarter Ended March 31, 2023

Net sales



Organic sales declined (0.1)% as high-single digit organic sales growth in EMEA
was offset by mid-single digit decline in the Americas and low-single digit
decline in Asia, as strong performance in Asia Pacific was offset by a decline
in China.

The decrease in Net sales due to Acquisitions/Divestitures, net and Other is
primarily the result of the sale of our Russia business in the third quarter of
2022.
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Operating profit



New Equipment operating profit decreased $(26) million including foreign
exchange headwinds of $(5) million. Unfavorable regional and product mix were
partially offset by favorable productivity. Operating margin decreased 140 basis
points.

Service

The Service segment performs maintenance and repair services for both our
products, and those of other manufacturers, and provides modernization services
to upgrade elevators and escalators. Maintenance services include inspections to
ensure code compliance, preventive maintenance offerings and other customized
maintenance offerings tailored to meet customer needs, as well as repair
services that address equipment and component wear and tear, and breakdowns.
Modernization services enhance equipment operation and improve building
functionality. Modernization offerings can range from relatively simple upgrades
of interior finishes and aesthetics, to complex upgrades of larger components
and sub-systems. Our typical Service customers include building owners, facility
managers, housing associations and government agencies that operate buildings
where elevators and escalators are installed.

Summary performance for Service for the quarters ended March 31, 2023 and 2022
was as follows:

                                                 Quarter Ended March 31,
(dollars in millions)                  2023                2022         Change       Change
Net sales                    $                  2,039    $   1,992    $       47      2.4  %
Cost of sales                                   1,252        1,218            34      2.8  %
                                                  787          774            13      1.7  %
Operating expenses                                311          327          (16)     (4.9) %
Operating profit             $                    476    $     447    $       29      6.5  %
Operating profit margin                       23.3  %      22.4  %


Summary analysis of Service Net sales change for the quarter ended March 31, 2023 was as follows:

Components of Net sales change: Quarter Ended March 31, 2023 Organic volume

                                                 6.3  %
Foreign currency translation                                  (4.1) %

Acquisitions/Divestitures, net                                 0.2  %

Total % change                                                 2.4  %



Quarter Ended March 31, 2023

Net sales

The organic sales increase of 6.3% is due to organic sales increases in maintenance and repair of 7.0% and modernization of 3.3%.



Components of Net sales change:         Maintenance and Repair      Modernization
Organic volume                                           7.0  %             3.3  %
Foreign currency translation                            (4.4) %            (3.8) %

Acquisitions/Divestitures, net                           0.2  %             0.8  %

Total % change                                           2.8  %             0.3  %



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Operating profit

Service operating profit increased $29 million with higher volume of $43 million
offset by foreign exchange headwinds of $(20) million. Favorable pricing on
maintenance contracts and productivity, were partially offset by annual wage
increases and other inflationary pressures, including higher material costs.
Operating profit was also impacted by lower restructuring costs. Operating
margin increased 90 basis points.


General Corporate Expenses and Other


                                                       Quarter Ended March 31,
(dollars in millions)                                    2023                       2022

General corporate expenses and other      $                              

(30) $ (14)





General corporate expenses and other for the quarter ended March 31, 2023
increased $16 million compared to the same quarter in 2022, primarily due to
unfavorable foreign currency mark-to-market adjustments and higher corporate
costs.

                       LIQUIDITY AND FINANCIAL CONDITION

(dollars in millions)                                                      March 31, 2023            December 31, 2022
Cash and cash equivalents                                              $                1,117       $          1,189
Total debt                                                                              6,762                  6,768
Net debt (total debt less cash and cash equivalents)                                 5,645                     5,579
Total equity                                                                        (4,767)                   (4,799)
Total capitalization (total debt plus total equity)                                     1,995                  1,969

Net capitalization (total debt plus total equity less cash and cash equivalents)

                                                                     878                    780

Total debt to total capitalization                                                     339  %                    344  %
Net debt to net capitalization                                                         643  %                    715  %



As of March 31, 2023, we had cash and cash equivalents of approximately
$1.1 billion, of which approximately 97% was held by the Company's foreign
subsidiaries. We manage our worldwide cash requirements by reviewing available
funds among the many subsidiaries through which we conduct our business and the
cost-effectiveness with which those funds can be accessed. On occasion, we are
required to maintain cash deposits with certain banks with respect to
contractual obligations related to acquisitions and divestitures or other legal
obligations. As of March 31, 2023 and December 31, 2022, the amount of such
restricted cash was approximately $4 million and $6 million, respectively.

From time-to-time we may need to access the capital markets to obtain financing.
We may incur indebtedness or issue equity as needed. Although we believe that
the arrangements in place as of March 31, 2023 permit us to finance our
operations on acceptable terms and conditions, our access to, and the
availability of, financing on acceptable terms and conditions in the future
could be impacted by many factors, including (1) our credit ratings or absence
of a credit rating, (2) the liquidity of the overall capital markets and (3) the
current state of the economy, including recent tightening of credit markets.
There can be no assurance that we will continue to have access to the capital
markets on terms acceptable to us.

As of March 31, 2023, we had a revolving credit agreement with various banks
providing for a $1.5 billion unsecured, unsubordinated 5-year revolving credit
facility. As of March 31, 2023, there were no borrowings under the revolving
credit agreement. The undrawn portion of the revolving credit agreement serves
as a backstop for the issuance of commercial paper.

There were no long-term debt issuances for the quarter ended March 31, 2023. The
Company redeemed the $500 million floating notes originally due in 2023 during
the quarter ended March 31, 2022. For additional discussion of borrowings, see
Note 7 to the Condensed Consolidated Financial Statements.

The Company does not intend to reinvest certain undistributed earnings of our
international subsidiaries that have been previously taxed in the U.S. For the
remainder of the Company's undistributed international earnings, unless tax
effective to repatriate, we will continue to permanently reinvest these
earnings.
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We expect to fund our ongoing operating, investing and financing requirements
mainly through cash flows from operations, available liquidity through cash on
hand and available bank lines of credit and access to capital markets.

On December 1, 2022, our Board of Directors approved a share repurchase program
for up to $2.0 billion of Common Stock, of which $175 million had been utilized
as of March 31, 2023. Under this program, shares may be purchased on the open
market, in privately negotiated transactions, under accelerated share repurchase
programs or under plans complying with rules 10b5-1 and 10b-18 under the
Securities Exchange Act of 1934, as amended.

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