Bank BTN was honored with the Service Experience of the Year award for successfully transforming its credit services, while the Indonesia Partner Experience of the Year award was presented for a successful transformation that made it easier for customers to transact through the housing ecosystem or the digital mortgage ecosystem approach.
According to Nixon, as a housing finance-focused bank, Bank BTN continues to undergo transformations to enhance its performance.?"We've centralized the Consumer Credit Process by establishing 10 Regional Loan Processing Centers (RLPC), and for the Commercial Credit Process, we've set up 6 Commercial Banking Centers (CBC)," emphasized Nixon.
Nixon said BTN has also established Sales Centers focused on selling Non-subsidized Housing Loans for the Emerging Affluent segment. "There are three Sales Centers in
Hakim Putratama, Director of Institutional Banking at BTN, said "BTN's efforts to improve its performance and business processes have been recognized by international institutions.?We greatly appreciate these awards. They are the result of the hard work and collaboration of all BTNers and serve as an encouragement for BTN to deliver even better performance."
Hakim said in terms of wholesale and retail funding services,?"BTN began acquisitions by approaching the housing, as well as the healthcare and education industries. As of
Hakim pointed out that BTN has managed to transform into a transactional bank in the last two years. "This allows customers associated with the housing ecosystem to comfortably conduct transactions with BTN, which is evident from the increase in Accounts and Fee-Based Income. Transacting with BTN helps better mitigate the risk associated with the use of credit funds."
As of the end of 2022, approximately 53.5% of Bank BTN's loans were allocated to sustainable business activities, with total sustainable financing amounting to
Contact: investor_relation@btn.co.id Web: https://www.btn.co.id
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