Quadient Introduces New Mail Outsourcing Capabilities for its Cloud-Based Platform Quadient? Impress in France, in Partnership with Tessi
November 29, 2021 at 02:00 am EST
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Quadient announced the availability of new mail delivery services in France, expanding the capabilities of Quadient? Impress, its cloud-based document automation platform for small and medium businesses (SMBs). In addition to Neotouch, Quadient's market leading hybrid mail solution, French customers now also benefit from an enhanced set of functionalities with Impress, to optimize the preparation and delivery of their most important communications, from general correspondence to electronic invoicing. With the new mail outsourcing capabilities, Quadient Impress users in France can upload documents, automate the preparation of their communications and send them through postal mail as well as all types of digital channels: e-mail, SMS and web platforms. To support the new service, Quadient has chosen to partner with Tessi, a global provider of Business Process Services. Tessi has a history of providing production facilities and a wide range of options in mail delivery, addressing from transactional to marketing communication needs, a high quality of services and high level of data security, with certified processes and procedures. With the addition of this major feature to the Quadient Impress platform, documents are automatically transferred to Quadient?s mail production facility, where they are printed, sorted, inserted, metered and sent to the post office for distribution. The solution also provides users with a detailed audit trail of the entire document preparation process and ensures important communications meet security and compliance requirements. Mail outsroucing eliminates time-consuming tasks for mail preparation and delivery, giving users more time to focus on other, higher value-added tasks for their business. Quadient Impress also ensures that the right document is delivered to the right customer, contributing to greater customer satisfaction through improved process integrity, and overall reduction in processing costs.
Quadient S.A. is the driving force behind the most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient S.A. supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.
In 2022/23, Quadient S.A. registered EUR 1,081.2 million in revenues, of which 70.1% in mail-related activities.
Revenues breakdown by type of revenue between recurring revenue (60.4%; maintenance and professional services), equipment and license sales (27%) and rental revenue (12,5%).
Revenues are distributed geographically as follows: France and Benelux (16.7%), North America (55.4%), Germany/Austria/Switzerland/Italy/the United Kingdom/Ireland (17.7%) and other (10.2%).