Photobucket is usingRightNow (NASDAQ: RNOW) to provide great customer experiences to more than 100 million members, while increasing contact center efficiency and deflecting thousands of incoming emails. Photobucket is the premier destination for uploading, downloading, linking and finding photos, videos and graphics, as well as sharing them on social sites like Facebook and Twitter.

Photobucket uses RightNow CX, the customer experience suite, to help agents provide exceptional support across multiple interaction channels as the company rapidly expands their services and customer base.

"RightNow encompasses exactly the elements we need to power great customer experiences. As one of the top 100 sites on the web, Photobucket needed a scalable customer experience solution capable of creating a bird's eye view of all customer interactions, and that's exactly what RightNow has delivered."

Jim Goss, vice president of operations, Photobucket

Photobucket Agents Use RightNow to Deliver Superior Support Experiences

Photobucket contact center agents use the RightNow Dynamic Agent Desktop to deliver consistent experiences across multiple interaction channels. With RightNow, agents have all the information needed to quickly and efficiently answer customer questions, at their fingertips. Replacing Photobucket's previous contact center solutions, RightNow maximizes Photobucket's agent productivity and satisfaction, while unifying disjointed channels.

With more than 23 million unique site visitors per month, Photobucket uses RightNow Web Self-Service to help customers easily find the information they need, anytime, anywhere. By empowering customers, Photobucket has significantly reduced incoming email volume, deflecting more than 8,000 emails per week, while ensuring quality communication and timely resolution of customer inquiries.

About Photobucket

Photobucket is the world's leading dedicated photo and video sharing service. With over 100 million registered members, Photobucket users upload over four million images and videos per day from the Web, Smartphones, and connected digital cameras. Photobucket hosts, preserves and protects photos and videos while bringing members the very best browsing, sharing and editing experiences. In addition to uploading and sharing with friends and family on the Photobucket site, users can also instantly share memories across all of the most popular social networks, instant messenger applications, through email, and from their mobile phones. In order to ensure a safe environment for members and partners, Photobucket actively reviews the content posted on the site. Photobucket's headquarters are in Denver, Colorado with a regional office in San Francisco, California. For the latest feature announcements and news, please visit the Photobucket press blog.

About RightNow

RightNow is helping rid the world of bad experiences one consumer interaction at a time, eight million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than ten billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2,000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of The NASDAQ Stock Market LLC.

RightNow Technologies
Rachel Fasse, 406-548-3229
rachel.fasse@rightnow.com