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MarketScreener Homepage  >  Equities  >  Moscow Micex - RTS  >  Sberbank of Russia    SBER   RU0009029540

SBERBANK OF RUSSIA

(SBER)
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End-of-day quote. End-of-day quote Moscow Micex - RTS - 01/25
265.19 RUB   -0.86%
07:02aSBERBANK : Director/PDMR Shareholding
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05:14aSBERBANK OF RUSSIA : simplifies opening of savings accounts
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Best customer experience with AI: Sber wins six awards at iCXA

11/23/2020 | 05:17am EST

Sber has swept as many as six accolades during the International Customer Experience Awards (iCXA), a prestigious customer experience award.

Gold

Sber's telemarketing robot won for BestUseofDigital. This artificial intelligence-based bot calls customers, offering them Sber products and services. The solution is unprecedented in terms of quality, with only 0.5% of calls handled by a human operator after the bot.

Silver

The adoption of AI tech in retail customer support was recognized for the BestUseofCustomerInsight & Feedback. AI classifies queries automatically, resolves the issues in line, and deals with their essential causes.

The bank's customer care center in Stavropol won in the Contact Centre category for its projects improving customer care quality through AI.

Bronze

The chat-bot for corporate customers was recognized among the best in the ContactCentre category. The bot processes clients' customized text and voice requests efficiently. AI can carry out commands like 'order a statement', 'need a receipt', 'enable merchant acquiring'. This chat-bot is unique for the B2B market.

A real-time feedback solution collecting feedback from small businesses and micro-enterprises won a BestMeasurementinCustomerExperience award. Launched in May 2020, the solution increased the amount of customer feedback 10 times while cutting its collection time to 15 minutes.

The mobile app for entrepreneurs called SberAdviser was recognized for the BestUseofCustomerInsight & Feedback. Launched in early 2020, the service has a mission to provide turn-key analytics and recommendations for SME owners, who can use them to develop their businesses. The mobile adviser lets you obtain data on your business metrics, the entire market, or specific industry in one click, with all analytical data inside the app based on AI and big data.

The International Customer Experience Awards recognize individuals and organizations that are trendsetters in using technology to improve customer service. The jury is composed of the world's leading customer experience specialists. This year the largest companies from several dozen countries took part in the competition.

You can learn more about artificial intelligence and data science technology, as well as Sber's new AI/DS solutions, during the AI Journey international conference, which will be held online from December 3 to December 5. You can register for a series of AI Journey events on www.ai-journey.ru

Disclaimer

Sberbank of Russia published this content on 20 November 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 23 November 2020 10:16:05 UTC


© Publicnow 2020
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Financials
Sales 2020 2 185 B 28 838 M 28 838 M
Net income 2020 705 B 9 307 M 9 307 M
Net Debt 2020 - - -
P/E ratio 2020 8,13x
Yield 2020 6,07%
Capitalization 5 734 B 75 818 M 75 684 M
Capi. / Sales 2020 2,62x
Capi. / Sales 2021 2,42x
Nbr of Employees 278 229
Free-Float 45,1%
Chart SBERBANK OF RUSSIA
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Technical analysis trends SBERBANK OF RUSSIA
Short TermMid-TermLong Term
TrendsNeutralBullishBullish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus BUY
Number of Analysts 17
Average target price 330,30 RUB
Last Close Price 266,84 RUB
Spread / Highest target 63,4%
Spread / Average Target 23,8%
Spread / Lowest Target -16,4%
EPS Revisions
Managers and Directors
NameTitle
Herman Gref Chief Executive Officer & Member-Supervisory Board
Anton Germanovich Siluanov Chairman-Supervisory Board
Alexandra Buriko Chief Financial Officer & Head-Finance
David Rafalovsky Chief Technology Officer & Executive VP
Sergei Mikhaylovich Ignatiev Deputy Chairman-Supervisory Board
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