Schindler : Corporate Responsibility Report 2022

HIGHLIGHTS		INTRODUCTION		SUSTAINABILITY ROAD MAP		HOW WE MANAGE SUSTAINABILITY : SUSTAINABLE SUPPLY CHAIN I ENVIRONMENT I PEOPLE I ETHICS AND INTEGRITY		APPENDICES		0 3

Contents

Highlights

Key developments on our sustainability journey

02

Introduction

A message from

the Chairman and CEO 05

Business drivers 06

Business model 07

Overview of stakeholder engagement 08

Sustainability

Road Map

Material sustainability topics 10

Sustainability Road Map 11

Sustainability governance and performance 12

How we manage sustainability

Sustainable supply chain management and procurement 15

Environment 17

People 24

Ethics and integrity 30

Appendices

Key sustainability fgures

34

SASB metrics 37

GRI content index 38

Assurance statements 42

Abbreviations 43

About this report 43

SCHINDLER CORPORATE RESPONSIBILITY REPORT 2022

HIGHLIGHTS

INTRODUCTION

SUSTAINABILITY ROAD MAP

HOW WE MANAGE SUSTAINABILITY : SUSTAINABLE SUPPLY CHAIN I ENVIRONMENT I PEOPLE I ETHICS AND INTEGRITY

APPENDICES

0 5

A message from the Chairman and CEO

The year 2022 marked the fnal year of our Sustainability Road Map that we launched in 2018. This Road Map has guided our actions over the last fve years.

"Innovations like our low-carbon elevator maintenance solution in Germany make a real difference because cities are at the forefront of the fght against climate change."

We recorded progress on all the priorities we set out and met most of the targets related to safety, inclusion and diversity, supply chain management, and the advancement of smart urban mobility. However, we missed our goal to reduce the carbon footprint of our global vehicle fleet by a narrow margin, prompting us to further accelerate its trans- formation, while continuing to deploy remote monitoring technologies.

The past five years have also seen us engage on a broader range of topics than those listed in our original Road Map to meet the expectations of all our stakeholders. Measures taken include launching a Group-wide Human Rights Due Diligence initiative and rolling out our global "Speak Up Line." We also grounded our climate commitment and actions in science, with the validation of our ambitious 2040 net-zero target by the SBTi.

We've been actively supporting our customers in reaching their own sustainability targets in a number of ways, such as by expanding the range of our Environmental Product Declarations (EPDs) and promoting energy efficiency options, and by leveraging our technology and innovation to enable the repurposing of buildings. With BuildingMinds, our Berlin-based "Software as a Service" (SaaS) start-up, we are investing in digital solutions for real estate climate risk management, assisting our customers in upgrading their portfolio to avoid their built assets becoming stranded.

In 2022, we introduced a low-carbon elevator maintenance solution in Germany, which combines digital services with an electric fleet. This solution reduces carbon emissions by up to 99.5% compared to a more traditional maintenance approach, as certified by TÜV Rheinland. Innovations like these make a real difference because cities are at the forefront of the fight against climate change, accounting for more than 70% of global carbon emissions.

We're proud of having received an "A" score for transparency on climate change by the Climate Disclosure Project (CDP). Thanks to our efforts to measure and reduce climate risks within our supply chain, we have been recognized as a leading company on CDP's 2022 Supplier Engagement Leaderboard, and we achieved a Gold rating with EcoVadis, placing us among the top six percent of sustainable companies assessed in our industry.

Driven by our purpose to enhance the quality of life in urban environments, we're currently defining new sustainability goals and initiatives. To that end, we have performed a materiality assessment to identify and prioritize our most significant sustainability impacts, risks, and opportunities. The findings support the development of our 2030 Sustainability Road Map.

We continue to embrace the ever-evolving sustainability dimensions to add value to our business, drive innovation, and create efficiencies to shape smart and sustainable cities.

SCHINDLER CORPORATE RESPONSIBILITY REPORT 2022