Japanese department store operator
The complaints came from people who had ordered its "strawberry frill shortcake" priced at
Numerous customers took to social media to share photos of their delivered cake in various forms of disarray, including squished messes and strawberries sliding off half-melted whipped cream.
Takashimaya on Monday issued a fresh apology on its website, adding that it "may take a few days" to contact customers individually regarding the matter.
"We assure you that we are making every effort to improve our management system," it said.
==Kyodo
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