Clickatell (www.Clickatell.com), the Chat Commerce and business messaging leader, has launched their Chat 2 Pay feature for
Responding to the growing demand for fast, digital, self-help services,
Currently, Telkom’s chatbot offers customers mobile support by accessing their accounts and billing information, plus allows them to view sales deals, check for mobile or fibre upgrades, do cancellations, make directory inquiries and more. With the addition of Chat 2 Pay, customers benefit from a convenient and personalized service to pay bills and VAS top-ups via
"User behaviour has shifted, and organizations are relying more and more on digital channels for revenue generation. But, asking customers to make payments through a different channel creates a break in the customer journey and challenges companies to convert sales," said
With Chat 2 Pay, the payment process is exceptionally simple.
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"With 93% of conversations (https://apo-opa.info/3J0y0Yx) transpiring on Clickatell’s Chat Commerce Platform and ending in a transaction, Chat Commerce, including Chat 2 Pay, is especially relevant for telcos that are looking for new revenue channels and better efficiencies. Chat Commerce doesn’t just respond to your customers’ needs, it fulfils many of your shareholders' needs too," said Lindemann.
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Media Contacts:
Clickatell
andrea.mahoney@clickatell.com
+1415-846-1543
Clickatell
nadia.louw@clickatell.com
+2721- 036-1958
About Clickatell:
Clickatell is the global Chat Commerce leader powering businesses to connect, interact and transact with consumers anytime, anywhere in chat. The low / no-code, feature-rich Chat Commerce Platform sits at the intersection of communications (CPaaS, CCaaS) and commerce (digital payments). Clickatell serves over 10,000 customers, including Fortune 50 brands. Clickatell is headquartered in
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