Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.
That is a top finding from a
Other findings include:
- 62% of consumers would rather have a personalized customer experience over one that would take less time.
- Respondents indicated that CX should be more personalized (44%), faster (44%) and make you want to purchase again (45%).
- 60% of consumers indicated that they would "suffer through'' a bad customer experience rather than pay one or more paychecks to guarantee a good customer experience while 55% said that "nothing excuses a bad customer experience."
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