Thryv Holdings, Inc. to Launch Real-Time Centralized Inbox Dramatically Streamlining How Small Businesses Communicate
November 09, 2021 at 07:30 am EST
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Thryv Holdings, Inc. announced it is launching a real-time centralized inbox within its platform later this month. This new platform enhancement will allow small business owners to communicate with their customers and prospects wherever they are and in whichever format they prefer, whether via webchat, email, text message, Facebook and Instagram messenger apps or Google messenger. All messages will be stored within the CRM contact?s file in the centralized inbox. The business can respond in real-time, out of the same centralized dashboard, and not have to juggle between multiple platforms or navigate between multiple conversation threads. Younger generations far prefer text messaging over phone conversations. In fact, 88 percent of millennials prefer to text rather than talk on the phone, and even consider it rude to be called when a text would suffice. Additionally, nearly half of consumers say that they want special offers sent to them via text message. The next wave of messaging preference is social media. To wit, Facebook reports that consumers and businesses exchange 20 billion messages each month.
Thryv Holdings, Inc. is a software and marketing services company that enables small-to medium-sized businesses (SMBs). The Companyâs software as a service (SaaS) platform, Thryv, is used by approximately 65,000 businesses, to manage their end-to-end operations. The Companyâs solutions enable its SMB clients to generate new business leads, manage their customer relationships, and run their day-to-day operations. It serves approximately 350,000 SMB clients through four segments. Thryv U.S. Marketing Services segment includes its print and digital solutions business in the United States. Thryv U.S. SaaS segment includes the Company's SaaS flagship all-in-one small business management platform in the United States. Thryv International Marketing Services segment comprises Thryv's print and digital solutions business outside the United States. Thryv International SaaS segment includes its SaaS flagship all-in-one small business management platform outside the United States.
THRYV HOLDINGS, INC. 
