Tokyo’s Toei Subway introduces multilingual communication system to enhance accessibility

Tokyo’s Toei Subway Oedo Line has rolled out a new communication system at Tochomae Station, aiming to improve accessibility and ease of use for passengers. The innovative system features a transparent display panel capable of converting spoken inquiries into text and translating them into 12 different languages.

Developed by the Bureau of Transportation of the Tokyo Metropolitan government, the system is being trialled as part of efforts to cater to the needs of international travellers and individuals with hearing impairments. Operating at the station’s service window, the system aims to facilitate smoother interactions between passengers and staff throughout the day.

By displaying subtitles in multiple languages, including Japanese, English, Chinese (simplified), Korean and more, the system seeks to break down language barriers and improve communication for a diverse range of passengers. In addition, it provides support for individuals with hearing impairments, ensuring that they can engage effectively with station personnel.

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