DGAP-News: USU Software AG / Key word(s): Study USU recognized in 2021 Gartner(R) Magic Quadrant(TM) for IT Service Management Tools 2021-09-14 / 11:02 The issuer is solely responsible for the content of this announcement.

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USU is the only German manufacturer among 11 global vendors listed in the report Moeglingen/Germany, September 14, 2021.

USU, a leading provider of IT and customer service management solutions, today announced that it has been recognized in the 2021 Gartner(R) Magic Quadrant(TM) for IT Service Management Tools. Of the 11 vendors evaluated, USU is the only German ITSM tool vendor to be included.

The Gartner report says, "ITSM tools help infrastructure and operations (I&O) organizations manage the consumption of IT services, the infrastructure that supports the IT services and the IT organization's responsibility in delivering business value with these services." Customer satisfaction plays a decisive role when choosing a new ITSM tool. What customers say about the tool and its vendor have an impact. According to Gartner Peer Insights, USU IT Service Management achieves an excellent customer satisfaction rating of 4.9 out of 5.0 based on 48 reviews ( as of 14 September 2021): Go to USU IT Service Management's customer ratings on Gartner Peer Insights.

"We are proud to be mentioned in the 2021 Gartner(R) Magic Quadrant(TM) for IT Service Management Tools," said USU Management Board member Dr. Benjamin Strehl. "For us, an ITSM solution is a crucial part of holistic IT management to ensure a quick return on project investment. That's why, in addition to supporting core ITSM processes, we offer complementary integrated solutions for other disciplines such as software asset management, IT service monitoring, IT financial management, and knowledge management."

This press release is available at https://www.usu.com.

A more detailed blog article highlights three key findings from the 2021 Gartner(R) Magic Quadrant(TM) for IT Service Management Tools from USU's perspective. Gartner, "Magic Quadrant for IT Service Management Tools", Rich Doheny, Keith Andes, Chris Matchett, August 30, 2021.

Gartner Disclaimer: GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. USU As a leading provider of software and services for IT and customer service management, USU enables companies to master the demands of today's digital world. Global organizations use our solutions to cut costs, become more agile and reduce risks - with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and locations worldwide, the USU team brings customers into the future. In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.

Further information: https://www.usu.com Contact

USU Solutions Inc. Evonne Wetzner Marketing Director Email: evonne.wetzner@usu.com

USU Software AG Dr. Thomas Gerick Corporate Communications Manager Email: thomas.gerick@usu.com USU Software AG Investor Relations Manager Falk Sorge Email: falk.sorge@usu.com

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2021-09-14 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG. The issuer is solely responsible for the content of this announcement. The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. Archive at www.dgap.de

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Language:     English 
Company:      USU Software AG 
              Spitalhof 
              71696 Möglingen 
              Germany 
Phone:        +49 (0)7141 4867-0 
Fax:          +49 (0)7141 4867-200 
E-mail:       info@usu-software.de 
Internet:     www.usu-software.de 
ISIN:         DE000A0BVU28 
WKN:          A0BVU2 
Listed:       Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, 
              Hamburg, Munich, Stuttgart, Tradegate Exchange 
EQS News ID:  1233174 
 
End of News   DGAP News Service 
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1233174 2021-09-14

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(END) Dow Jones Newswires

September 14, 2021 05:03 ET (09:03 GMT)