VitalHub Corp. announced the first Canadian customer for the Intouch with Health Queue Management & Patient Journey Optimization Platform with Newfoundland & Labrador Health Services (Western Zone). Newfoundland & Labrador Health Services have signed a multi-year service and support agreement to implement the Intouch platform at their new Corner Brook Acute Care Hospital.

This represents a significant milestone for VitalHub in Canada. The Intouch patient flow improvement technology is implemented across more than 120 hospitals globally. In the UK, Intouch processes more than 55 million appointments annually, representing 56% of all National Health Services outpatient attendances, it is the leading solution of this kind in the country.

This agreement comes on the back of Newfoundland & Labrador Health Services having issued a Request for Proposal (RFP) with the objective of enhancing queue management and optimizing patient flow at the newly built Corner Brook Acute Care Hospital which is officially opening in the summer of 2024. In response to this RFP, VitalHub presented its innovative Intouch with Health Patient Journey Optimization Platform, drawing on the insight and experience gathered from successful deployments globally. The implementation of the Intouch platform is poised to significantly enhance the check-in and registration procedures, promoting more efficient flow management for central registration and all outpatient departments at the Corner Brook Acute Care Hospital".

This strategic enhancement is anticipated to elevate the overall experience for both patients and staff members in the new facility. The award-winning Intouch platform integrates with Hospital Information Systems (HIS), supporting a joined-up approach to patient centred care and optimized workstreams, as previously isolated systems and processes become connected in a seamless manner. From one centralized dashboard, staff can manage each stage of an outpatient journey, regardless of location or appointment type, including: Face-to-face hospital appointments; Virtual (video or phone) appointments; Remote appointments in the community.

The Flow Manager module provides staff with oversight of the patient journey in real-time, supporting coordinated and efficient patient flow, inside the hospital.