Waste Management : WM EEO-1 DATA

ESG Data Center

Table of Contents

2 Economic Impact

Taxes

3 Operations

Customer Service & Satisfaction

Fleet

Facilities

Recycling

Supply Chain

Energy Intensity

5 Environment

Greenhouse Gas Emissions

WM Landfill Gas-Beneficial Use

Energy Consumption

Non-Compliance Associated With

  Environmental Impacts

TRI Chemical Containment at

• Hazardous Waste Facilities Waste Generated
  Water Consumption

8 Workforce

Employees

Diversity

Safety

Hires

Training

11 Community

Community Vitality

Environmental Conservation

Environmental Education

12 Governance

Board Diversity

Annual Total Monetary Contributions to and Spending for Political Organizations, Lobbyists or Lobbying Organizations, Trade Associations and Other Tax-Exempt Groups

Contributions to or Expenditures to Trade Associations to Influence Political Campaigns or Public Policy Legislation

Reports of Potential Misconduct

Further details on year-over-year changes may be found in the applicable sections of WM's ESG Resource Hub.

Totals may vary from the summation due to rounding.

2 ESG-Data Center

Economic Impact	2017	2018	2019	2020	2021
Total Revenue (in billions)	14.48	14.91	15.46	15.22	17.93
Adjusted Income from Operations (in billions)	2.63	2.74	2.81	2.65	3.03
Adjusted Operating Margin	18.2%	18.4%	18.2%	17.4%	16.9%
Adjust EPS	3.22	4.20	4.40	4.03	4.84
Free Cash Flow (Billions)	1.77	2.08	2.11	2.66	2.53
Adjusted Operating EBITDA (in billions)	4.00	4.21	4.38	4.32	5.03
Adjusted Operating EBITDA Margin	27.7%	28.3%	28.4%	28.4%	28.1%
Cash Dividends (in millions)	750	802	876	927	970
Share Repurchases (in millions)	750	1,004	248	402	1,350
Returned to Shareholders (in billions)	1.5	1.8	1.1	1.3	2.3
Cash from Operations (in billions)	3.2	3.6	3.9	3.4	4.3
Capital expenditures (in billions)	1.5	1.7	1.8	1.6	1.9
Taxes
Income Taxes Paid ($ in millions)
	U.S.	524.3	307.5	251.2	399.3	337.0
	Canada	38.1	41.3	41.0	22.6	32.8

Real Estate Taxes Paid ($ in millions)

	U.S.	58.0	63.7	61.3	62.2	69.9
	Canada	5.6	5.8	5.8	5.7	5.8
Personal Property Taxes Paid ($ in millions)
	U.S. Only	22.1	23.3	25.2	27.7	30.7

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		ESG-Data Center
3
		Operations	2017	2018	2019	2020	2021
		Customer Service & Satisfaction
		Enterprise Net Promoter Score	-	-	-	50.2	34.7
		Overall Customer Satisfaction	54.9	55.3	58.7	68.3	60.5
		Post-contact survey customer satisfaction	-	-	4.19	4.25	4.06

In 2020, WM engaged in activities to support employees, customers and communities as COVID-19 was declared a Public Health Emergency of International Concern (see pages 7 and 31 of our 2021 Sustainability Report for details). The reaction of our customers, who were grateful that WM continued to provide reliable service, is reflected in our 2020 NPS score. A decrease was anticipated

in 2021.

Fleet

Collection vehicles	17,200	17,269	17,000	19,690	18,927
Alternative energy vehicles	6,536	7,944	8,924	10,388	10,832
Percent of Alternative Fuel Vehicles in	38%	46%	50%	53%	57%
Collection Fleet
Percent of Alternative Fuel Vehicles Using Renewable	30%	30%	40%	55%	53%
Natural Gas
Facilities
Renewable Energy-Landfill Gas Beneficial Use Projects
	Landfill	gas-to-electricity facilities	102	101	97	104	102
	Landfill	gas-to-natural gas facilities	13	15	15	16	16
	Landfill	gas to Industrial Customers as a Direct Substitute	18	14	12	26	26
	for Fossil Fuels
Natural Gas Fueling Stations	107	132	145	171	177
Landfills
	Active Hazardous Waste Landfills	5	5	5	5	5
Active Solid Waste Landfills	244	247	244	263	255
Transfer Stations	305	314	302	348	340
Materials Recovery Facilities (MRFs)	85	88	103	103	96
Organics Processing	4	4	44	42	44
Recycling
Recycled Material (tons)
	Paper		9,025,439	8,635,161	8,079,346	7,744,197	7,780,337
	Mixed Organics	3,376,683	3,591,346	3,577,122	3,358,832	3,919,198
	Fly Ash		972,894	1,168,061	1,149,000	996,799	884,281
	Glass		771,043	720,594	666,838	615,853	584,756
	Metal		487,770	475,278	476,645	384,404	417,452
	Plastic		433,040	349,499	403,484	502,459	516,717
	C&D/Wood	115,036	202,329	1,149,152	1,381,865	1,226,043
	E-waste/Lamps/Batteries	31,295	19,404	9,110	32,122	3,567
	Other		121,608	-	-	14,123	5,105
	Total Recyclables Managed	15,334,808	15,161,672	15,510,697	15,030,654	15,337,456

The 2% increase in Total Recycled Materials in 2021 primarily comes from increased recycling of paper and organic material. "Other" material includes recycled concrete and other inert aggregate material in 2017; used oil in 2020, and used oil, tires and textiles in 2021.

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4 ESG-Data Center

Operations continued	2017	2018	2019	2020	2021
Inbound Recycling Contamination	15%	18%	17%	16%	16%
Supply Chain
Diverse Supplier Spend ($ in millions)	191.0	234.2	264.1	244.2	335.3
Energy Intensity
MWh/Tons Waste	0.07434	0.06971	0.07021	0.07399	0.07265
MWh/$ Net Operating Revenue	0.00058	0.00054	0.00055	0.00055	0.00051
MWh/Employee	198.32	185.00	188.51	172.88	188.59
Fleet MWh/Tons Waste	0.05174	0.05156	0.05170	0.05943	0.05154
Other Energy MWh/Employee	60.27	48.18	49.68	47.31	54.81

MWh includes fuel associated with fleet, off-road vehicles, facilities and jet fuel; in other words, Fleet MWh and Other Energy MWh (off-road vehicles, facilities and jet fuel) combined make up Total MWh.

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5 ESG-Data Center

Environment	2017	2018	2019	2020	2021
Greenhouse Gas Emissions (Metric Tons CO2e)

Our 2021 carbon footprint includes a full year of emissions from Advanced Disposal Services (ADS), an acquisition completed on October 30, 2020, while our 2020 carbon footprint includes only two months of ADS emissions. Most of the increase in emissions in 2021 is due to the acquisition.

Scope 1

	Landfill	13,633,140	14,536,271	13,965,549	14,602,131	15,299,582
	Collection Fleet	1,345,898	1,321,914	1,209,237	1,019,617	1,171,967
	Other Energy Use	710,955	413,959	449,846	461,473	503,775
	Total Scope 1	15,689,993	16,272,144	15,624,632	16,083,220	16,975,323

The methodology used to calculate landfill emissions relies on multiple variables to estimate annual emissions, such as the amount of methane collected, and the tons and categories of waste received. The methodology relies on tons of waste that is in place as of January 1st of each year to estimate emissions for the rest of the reporting year, and therefore is not synchronized with other operational information or data in the reporting year, which runs from January through December.

Scope 2-Purchased Electricity

	Location Based	244,828	246,091	238,341	236,151	257,188
	Market Based	244,828	246,091	238,341	236,151	182,885

Location Based reflects emissions from total electricity consumption. In 2021, WM retired Renewable Energy Credits (RECs) in accordance with the Greenhouse Gas Protocal Accounting Standard, reflected in the Scope 2 Market Based emissions.

Scope 3

	Purchased Goods & Services	470,255	428,823	1,610,356	1,515,191	1,136,734
	Capital Goods	7,962,954	8,348,931	1,338,238	1,372,479	1,613,209
	Fuel & Energy-Related Activities	-	-	-	423,504	325,520
	Business Travel	20,545	19,693	20,672	9,037	9,266
	Employee Commuting	208,391	215,288	221,200	177,563	199,333
	Upstream Leased Assets	-	-	285	2,813	7,918
	Downstream Leased Assets	1,934	2,409	1,716	1,250	1,163
	Investments	-	30,228	19,198	1,157	1,108
	Use of Sold Products	-	-	-	-	823
	Downstream Transport	317	363	-	-	62,668
	Total Scope 3	8,665,586	9,047,233	3,211,665	3,502,994	3,357,743

We continue to improve our Scope 3 accouning and transparency year over year by working closely with the Suppy Chain team and our suppliers. On occasion this leads us to shift emissions into different categories, eliminating some while expanding others. In 2021, WM was able to parse third party transportation, reflected as Downstream Transport, from Purchased Goods and Services.

Biogenic Emissions

	Biogenic Scope 1	11,760,390	11,957,838	12,432,517	12,689,901	12,969,522
	Biogenic Scope 3	2,964,528	3,024,651	2,944,529	2,797,824	1,146,269
Carbon Intensity
	CO2/$ Net Revenue	0.00110	0.00111	0.00103	0.00107	0.00096
CO2 per Tons of Waste Disposed	0.141	0.142	0.136	0.143	0.137
	(metric tons)
Emissions per 1,000 Miles Driven	2.87	2.74	2.40	2.02	2.20
Avoided GHG Emissions (Million Metric Tons CO2e)
	Renewable Energy Generation	2.40	2.19	2.10	2.18	2.16
	Reuse and Recycling of Materials	32.59	31.32	30.06	28.55	28.06
	Carbon Permanently Sequestered	19.48	20.04	20.74	21.99	21.86
	Total Avoided GHG Emissions	54.47	53.55	52.90	52.72	52.03

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