WNS (Holdings) Limited announced its partnership with Pacific Life to provide end-to-end operations support for its Pension Risk-Transfer (PRT) business. WNS will focus on transforming Pacific Life’s existing onboarding and service processes, including payment processing, accounting and data cleansing, through optimal use of its digital analytics and customer experience capabilities, and a strong PRT competency. WNS will provide AI-led analytics capabilities to enable improved visibility into the business and customer experience. This, combined with a forward-looking customer experience strategy, will help Pacific Life drive automation and channel expansion to deliver unmatched personalization and participant experience.