Adesso : Banking AI lab by adesso provides banks with an innovation hub for artificial intelligence

Microservice architectures and AI procedures, such as case-based reasoning and rule-based machine learning, form the basis for this, and they ensure the necessary transparency for regulatory investigations in the banking sector. Sales support through AI-based lead generation is currently being trialled by lending departments in the banking sector.

Virtual assistants, also known as chatbots, make up another important element of the banking AI lab. For this purpose, adesso has developed its own software module for speech and text recognition - for natural-language understanding (NLU). The system is currently being refined further by adesso in a pilot project for a major European bank. In future, bank retailers are set to use an interactive chatbot as part of their customer support, which will provide customers with information - in accordance with strict compliance and data protection requirements of course. In turn, adesso is currently trialling a virtual assistant for managing custody accounts at a direct bank. A virtual assistant made by the adesso AI lab will soon provide IT support for call centre customer queries at a major IT service provider in the financial sector.

For more information, adesso invites banks and companies to visit its AI website, rethink their business processes in line with the times and enrich their knowledge of artificial intelligence: https://ki.adesso.de/en/