Regarding recent reports of a fingerprint recognition issue affecting certain Galaxy devices, we would like to inform our customers of the following information.
The issue involved fingerprint sensors unlocking devices after recognizing three-dimensional patterns appearing on certain silicone screen protecting cases as users' fingerprints.
To prevent any further issues, we advise that Galaxy Note10/10+ and S10/S10+/S10 5G users using such covers to remove the cover, delete all previous fingerprints and newly register their fingerprints.
Please refrain from applying a silicone screen protecting case to your device until a software update, which is planned to be released beginning next week, has been issued and applied. In addition, when registering your fingerprint, please be sure to scan your fingerprint in its entirety, so that all portions of your fingerprint, including its center, are scanned.
Thank you for your patience and we will continue to strive to provide our customers with the best possible service.
Samsung Electronics Co. Ltd. published this content on 18 October 2019 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 18 October 2019 09:08:07 UTC