Verizon Response: Hurricane Dorian

What you need to know:

• As Dorian creeps up the coast, Verizon's network continues to perform well in the midst of the storm.
• Unlimited calling, texting and data offer has been expanded to Verizon consumer (prepaid and postpaid) and small business customers in 19 additional coastal North Carolina counties impacted by Hurricane Dorian.
• Our Verizon Response team remains available 24/7 and is coordinating with first responders on the ground in the impacted areas.

Network

As Dorian creeps up the coast, Verizon's network continues to perform well in the midst of the storm. In South Carolina and Virginia, our network performance remains at pre-storm levels. In North Carolina, where the storm hit hardest, we are experiencing slight service interruptions on the barrier islands outside of Morehead City. All other North Carolina network performance remains at pre-storm levels. Throughout the coastal Carolina markets and Virginia, we have sites running on backup power as they are designed to do for reliability when commercial power is lost. Where it is safe to go out, our team has begun refueling operations to ensure sites remain in service for our customers and first responders. Our engineers have also begun site surveys and repairs to ensure continued service.

We have responded to requests for service at a local shelter where evacuees are staying and at a forward command center to support first responders in their efforts by deploying mobile assets that provide additional coverage where it's needed most. We continue to stay vigilant and have mobile assets and emergency response teams in place to respond to Dorian's continued impact in the Carolinas and Virginia.

Don't Cut the Fiber

As recovery teams work to restore power and remove debris for impacted communities, we are calling on residents and other recovery teams in the areas to avoid cutting fiber lines. If you are working near fiber cables, please be aware that those lines are carrying traffic that supports first responders, cellular networks and life-saving communications. If you need to work nearby one of these cables, please call 811 for site coordination to ensure the communications are available for those impacted by the storm to connect with loved ones and the resources they need and so that first responders can conduct their mission critical work of search, rescue and recovery.

Community and First Responder Support

Beginning Friday, September 6 through September 9, Verizon is expanding its unlimited calling, texting and data offer to consumer and small business customers who live in the following coastal North Carolina counties: Bertie, Bladen, Camden, Chowan, Columbus, Edgecombe, Gates, Greene, Halifax, Hertford, Lenoir, Martin, Nash, Northampton, Pasquotank, Pitt, Robeson, Wayne, Wilson

Those counties join the following that were previously announced:

• North Carolina: Beaufort County, Brunswick County, Carteret County, Craven County, Currituck County, Dare County, Duplin County, Hyde County, Jones County, New Hanover County, Onslow County, Pamlico County, Pender County, Perquimans County, Sampson County, Tyrrell County, Washington County
• South Carolina: Beaufort County, Berkeley County, Charleston County, Colleton County, Dorchester County, Georgetown County, Horry County, Jasper County
• Georgia: Appling County, Bacon County, Brantley County, Bryan County, Bulloch County, Camden County, Charlton County, Chatham County, Clinch County, Echols County, Effingham County, Evans County, Glynn County, Liberty County, Long County, McIntosh County, Pierce County, Wayne County
• Florida: Brevard County, Clay County, Duval County, Flagler County, Glades County, Hendry County, Highlands County, Indian River County, Martin County, Nassau County, Okeechobee County, Osceola County, Palm Beach County, Putnam County, Seminole County, St. Johns County, St. Lucie County, Volusia County

Customers can verify eligibility for call, text, and data relief by entering their zip code at Verizon Wireless.

Our Verizon Response team remains available 24/7 and is coordinating with first responders on the ground in the impacted areas. We have mobilized charging stations, devices, special equipment, emergency vehicles and more to support local, state and federal agencies across the US as needed. First responder customers with wireless priority service should utilize *272 when placing calls.

Verizon retail stores may be closed or have reduced hours due to the storm. You can find the nearest one that's open by visiting Verizon Wireless.

Verizon customers can help the American Red Cross or World Central Kitchen in their disaster relief efforts by texting the word DORIAN to 90999 for American Red Cross, or FOOD to 80100 for World Central Kitchen, and $10 will be added to their Verizon Wireless bill upon confirmation of the billing zip code. Customers looking to support the Florida Disaster Relief Fund can text DISASTER or DISASTER25 to 20222 and $10 or $25 respectively will be added to their Verizon Wireless bill.

Visit Verizon's Emergency Resource Hub for more info on our response efforts.