Michael J. Shannahan

Broadsoft Contact Center LLC provides cloud-based software solutions for contact centers. Its software solutions include Analytics-driven Customer Engagements, a cloud solution that collects and connects complex customer interaction records from disparate contact center systems and provides powerful Software-as-a-Service capabilities for segmenting, profiling, visualizing and analyzing the data and; Global Contact Center Management and Routing, a software-as-a-service offering that creates a single, global queue in the cloud for centralized voice, chat, email, social media, routing, scripting, recording and web call back customer interactions. The firm offers solutions for companies in industries that include retail, communications and media services, consumer financial services, hospitality and travel and business process outsourcers. The company was founded by Prem Uppaluru, Mukesh Sundaram, and Lori Kendall in 2004 and is headquartered in Sunnyvale, CA.

KANA Software, Inc. helps the world's best known brands master the service experience. Its solutions help companies create consistent, knowledgeable conversations with their customers across every channel -- phone, email, chat and web. KANA is a complete solution for mastering the multi-channel service experience spanning the contact center agent desktop, email management, chat management, agent knowledge, and web self-service. KANA is proud to work with companies who have a relentless focus on customer service.

Medsphere Systems Corp. engages in the provision of healthcare information technology platform solutions and services. It offers hospital EHR, rev cycle management, physician practice EHR, supply chain MGMT, weelsoft EDIS, and phoenix IT services.. The company was founded by Steven G. Shreeve and Scott Shreeve in 2002 and is headquartered in Carlsbad, CA.

Chordiant Software Inc. solutions automate and manage operational business processes for leading service-driven global organizations in retail finance, telecommunications and consumer direct industries. Chordiant orchestrates the unique processes of an organization from the point of customer interaction, through the front and back offices to multiple transactional systems, corporate applications and data stores

Sanctum, Inc. provides security software services. It designs defenses against web application level attacks as well as online and offline solutions that work autonomously to monitor behavior on web page. Sanctum provides services to industries such as insurance, healthcare, government and telecommunications. The company was founded by Eran Reshef in 1997 and is located in Santa Clara, CA.

BroadBand Office, Inc. provides internet services. Its business is to provide access of advanced communications, internet and e-business solutions. Its offerings include local, long distance & wireless voice services, dedicated internet access and advanced internet services including remote access, Virtual Private Networks (VPN), web hosting, video and e-business solutions. The company was founded 1999 and is located in Falls Church, VA.

mySimon, Inc. operates a shopping website. The company helps consumers shop online and find the best values for anything sold on the web. It offers deals on automobile accessories, electronics, home appliances, clothing and many more. mySimon is located in San Francisco, CA.

Critical Path, Inc. provided consumer messaging solutions. It offered messaging software and services to service providers and enterprises. The firm's portfolio of applications and services enabled people to communicate, connect, share and organize. The company was founded by David C. Hayden in 1997 and was headquartered in San Mateo, CA.