The bank said the CLOSA outlets would help to bring banking to the doorsteps of every Nigerian, irrespective of location. The drive for financial inclusion has led to the birth of various innovative banking solutions such as the AccessClosa, an agency banking platform which provides financial services to customers right in their neighbourhood. Simply put, customers may have no need of visiting the main bank branches as they can perform all their transactions through the 'CLOSA' agents.
The 'CLOSA' branches have become quite convenient especially during the COVID-19 pandemic when there is a restriction of movement for safety reasons. The Bank is set to commission 10 Access 'CLOSA' outlets in six cities in
Speaking about the initiative, the Group Managing Director,
He added that the CLOSA banking service was not introduced to replace the existing branches but to support the bank in delivering on its commitment to offer best-in-class service to its customers. "We are not aloof to the threat of the COVID-19 pandemic, and whilst we will do all that is required to ensure branches remain safe for our employees and customers in line with the protocol advised by the health authorities, we urge our customers to leverage on our digital channels in carrying out transactions," Wigwe said. He also added that the initiative would be managed by
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