In response to the unprecedented threat to public health, society and business activity caused by the COVID-19 virus pandemic, ACCIONA has taken from day-one all the necessary steps to protect the health and safety of its employees, while ensuring the continuity of its businesses and services, some of which are essential to life in the community.
ACCIONA is also working together with public institutions and social actors to help combat this pandemic.
Our main responsibility, as a company and as citizens, is to help stop the spread of this disease. We are doing so by complying at all times with the recommendations of governments and health authorities in all the countries where we are present.
And because ACCIONA operates critical infrastructure in renewable energy, water and transport, and provides essential services such as hospital management, ambulance and cleaning services, we are making every effort to ensure the continuity and quality of services which are, today more than ever, absolutely essential for the safety and well-being of our citizens.
ACCIONA has implemented all the measures recommended by the World Health Organization (WHO) and national health authorities to minimize the risk of contagion among our employees. The company has also anticipated in several countries some of these measures based on the experience gained particularly in Spain.
These measures include: PROTOCOL OF ACTION. It It formalizes the different risk mitigation procedures to safeguard occupational health, and the security and safety of the company, and follows the recommendations of the WHO and national health authorities. The goal is to minimize health risks and identify how the health crisis might affect the company's activities. It also establishes the management processes required to comply with the measures decreed by authorities.
GUIDELINES FOR THE EVENT OF POSSIBLE CONTAGION. These guidelines help employees prevent contagion and identify its symptoms and provides information on how to stay safe.
WORKING FROM HOME. ACCIONA is making resources, technology and communication tools available for employees who are able to work from home. In this way, we are complying with government requests to reduce travel and the possibility of contagion as much as possible. In addition to Spain, working remotely has been introduced, as a precautionary measure, in every country in which the company is present. More than 95% of our office staff are now working from home-a key weapon in the fight against the pandemic. We have increased the number of VPNs five-fold, reinforced our technical support services, and doubled the number of company laptops to enable this change in working patterns.
SAFETY ON-SITE. Because Acciona operates critical infrastructure and essential services that are indispensable in a crisis, a significant number of our employees work onsite.
In Spain alone, ACCIONA operates 150 wastewater treatment plants, 20 drinking water treatment plants, and manages just over 80 water management services for 750,000 inhabitants.
The company also manages and provides services in several hospitals in Spain, Mexico, Canada and Qatar, as well as healthcare assistance and transport services at Barajas airport and the Autonomous Community of Aragon. The company operates handling services at several airports in Spain, Europe and Latin America. And it is responsible for the cleaning and maintenance of more than 1,800 railway stations and for waste management and street cleaning in various municipalities in Spain.
Electricity, water, hospitals, airports, railways, waste management: these and other services must be fully available in this health crisis. They may not be always visible, but they are indispensable in that they allow our communities to function as normally as possible, given the circumstances.
On the other hand, ACCIONA has temporarily suspended its bike sharing service in all Spanish cities (Madrid, Barcelona, Valencia, Seville and Zaragoza) and in the rest of the European Union (Milan and Lisbon). The service was reinstated by mid-May.
To guarantee the health and safety of our employees in all services that remain operational, the company has provided protective equipment and all the necessary hygiene measures. Workspaces have been reorganized to ensure adequate social distancing.
In addition, ACCIONA's Security Centre (CSA) monitors the situation 24 hours a day and offers the necessary support to those employees who need to resolve situations or have doubts about the best way to proceed. So far, the CSA has dealt with more than 15,000 requests.
HEALTH CLINIC: ACCIONA has reinforced its medical video consultation service for employees. It is currently staffed by a team of six doctors, supported by health and administrative personnel.
TRAVEL RESTRICTIONS: Business travel has been suspended during the crisis.
INNOVATION. The company has joined initiatives such as Energia Positiva+ and Startup Ole to seek solutions to mitigate the impact of COVID-19 through collaborative innovation. ACCIONA is already analyzing the first proposals.
Community care
ACCIONA is working with a number of public institutions and social agents to help mitigate the effects of the virus. The company has put together a dedicated taskforce, specifically created and organized for this purpose. ACCIONA is cooperating with a hundred of public institutions and social agents all over the world to help to mitigate the effects of the virus.
CUSTOMERS. In view of the critical situation faced by many small and medium-sized enterprises in Spain, we are giving our clients the option to postpone the payment of electricity bills until the second half of the year.
HEALTH EMERGENCY. We work with the different local authorities providing support.
In hospitals managed by ACCIONA, as the Infanta Sofia Hospital in San Sebastian de los Reyes (Madrid), we are taking steps to reinforce our services (some 300 employees in this specific hospital), while giving staff more rest and salary recognition for their work. All staffers are being given free access to vending machines, and we are making fruit and other food freely available. In addition, we have given patients free access to the television service.
Contact:
Tel: 34 91 663 06 57
ACCIONA, S.A. 
